Customer & Tenure Operations Officer

Department of Planning, Housing and Infrastructure NSW; Newcastle City Council; On-site; AUD 87,000 - 95,000; Full time

Job summary

Department of Planning, Housing and Infrastructure NSW – Newcastle West NSW is seeking a Customer & Tenure Operations Officer to support Crown land tenure administration and licensing across NSW. This is an ongoing full-time role based in Newcastle with flexible working options.

You will assess licence and tenure transactions, provide accurate advice, handle enquiries, maintain records, and apply legislation and policy to drive reliable customer outcomes in a busy operational environment.

Qualifications

• Experience in high-volume administrative, customer service or operational environments.
• Strong organisational skills with the ability to multitask.
• Excellent attention to detail and data accuracy.
• Strong written and verbal communication skills.
• Ability to interpret and apply legislation, policy and business rules.
• Sound problem-solving and analytical skills.
• Experience with databases, records management systems or complex information systems.
• Proactive and able to work independently or in a team.

Responsibilities

• Assess and process Crown land licence and tenure transactions.
• Provide timely, accurate and practical advice on tenure and licensing matters.
• Investigate enquiries and help resolve complex licence and tenure issues.
• Interrogate multiple systems and information sources for accurate customer information.
• Maintain the quality and integrity of land information and tenure records.
• Support day-to-day administrative operations of the team.
• Apply legislation, policy and procedures to make informed decisions and recommendations.

Skills

Customer service

Administrative experience

Organisational skills

Attention to detail

Communication skills

Legislation interpretation

Data systems experience

Job description

Department of Planning, Housing and Infrastructure NSW – Newcastle West NSW

Turn your skills into meaningful public impact

• Customer and Tenure Operations Officer
• Ongoing Full Time Opportunity
• Office location – Newcastle. Flexible working supported.
• Salary ranges from $87,199 to $95,482 plus super

Are you a highly organised professional who thrives in a fast-paced environment? Do you enjoy juggling multiple priorities, solving problems, and delivering exceptional customer service? If so, we want to hear from you.

At Crown Lands, we're looking for a Customer & Tenure Operations Officer to join our dynamic team and play a vital role in the administration and management of Crown land across New South Wales.

The role

As a Customer & Tenure Operations Officer, you will play a vital role in supporting the management of Crown land across NSW. Working within a collaborative and customer-focused team, you will be responsible for assessing and undertaking a broad range of licence and tenure administration activities that contribute to the effective stewardship of Crown land.

What You'll Be Doing

In this role, you will:

• Assess and process Crown land licence and tenure transactions.
• Provide timely, accurate and practical advice to customers, stakeholders and colleagues regarding tenure and licensing matters.
• Investigate enquiries and assist in resolving complex licence and tenure issues.
• Interrogate multiple systems, products and information sources to provide accurate customer information.
• Maintain the quality and integrity of land information and tenure records.
• Support the day-to-day administrative operations of the team through a variety of coordination and processing activities.
• Apply legislation, policy and procedures to make informed decisions and recommendations.

This is a rewarding opportunity for someone who enjoys problem-solving, working with legislation and policy, and delivering high-quality customer outcomes in a dynamic operational environment.

For more information, please visit the Role Description:Customer and Tenure Operations Officer

About You

We're seeking someone who can confidently manage competing priorities while maintaining a high level of accuracy and customer service.

You'll be successful in this role if you have:

• Experience working in a high-volume administrative, customer service or operational environment.
• Strong organisational skills with the ability to prioritise and manage multiple tasks simultaneously.
• Excellent attention to detail and commitment to data accuracy.
• Strong written and verbal communication skills.
• The ability to interpret and apply legislation, policy, procedures and business rules.
• Sound problem-solving and analytical skills.
• Experience working with databases, records management systems or complex information systems.
• A proactive approach and the ability to work both independently and as part of a team.

About us

The Department of Planning, Housing and Infrastructure (DPHI) improves the liveability and prosperity of NSW. To achieve this, we: create vibrant, productive spaces and precincts; manage lands, assets and property effectively and deliver affordable and diverse housing. We strive to be a high-performing, world-class public service organisation that celebrates and reflects the full diversity of the community we serve and builds the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities.

We are an inclusive and accessible workplace, where your individual contributions are valued, and where everyone is encouraged to feel a sense of connection and belonging. DPHI supports various employee affinity groups, practices flexible working, offers job share and workplace adjustments.

Should you require further information about the role please contact Nadine Hornsby, Supervisor Licences and Permits via **************@crownland.nsw.gov.au

Atalentpool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

We encourage and support applications from people with disability. Please reach out to us to discuss any accommodations or adjustments that may be needed during the recruitment process (including an alternate format of the application form), ensuring that you have every opportunity to showcase your talent, skills, and potential. Contact the Talent Team via ***************@dpie.nsw.gov.au or (02) 63637*** - HR Support, option 2, DPHI People Advisory, option 1 and reference 'Request an Adjustment - Job Title and Reference Number'.

Please note to be eligible to apply for this position you must be an Australian or New Zealand citizen or permanentresident orhold a valid Australian working Visa for the duration of the appointment.This role is subject to standard pre-employment checks, including a criminal record check.