Metering Scheduling Specialist

Zinfra-Group; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Flexible and hybrid working options

Novated leasing and EV subscriptions

Employee Assistance Program

Job summary

Zinfra is seeking a Metering Support Officer at our Old Guildford depot to coordinate the Metering Program of Works. This 12-month maximum term contract role focuses on booking customer appointments, confirming access, and keeping customers informed for a smooth delivery.

As the main liaison for customers, you will manage scheduling, record-keeping, and collaboration with field crews and internal teams. Experience in customer service and proficiency with Word/Excel is important; knowledge of SAP

Qualifications

• Experience in a customer service, coordination or support role.
• Proficient in Microsoft Word and Excel; SAP or Power BI knowledge is a plus.

Responsibilities

• Book and coordinate customer appointments for metering maintenance, ensuring appointments are scheduled accurately and within required timeframes
• Manage customer interactions across phone and email
• Confirm site access, appointment details and special requirements for difficult‑to‑access or complex jobs
• Maintain accurate work order and appointment records, ensuring information is current and reliable
• Liaise with internal teams, contractors and stakeholders to resolve issues and support operational delivery
• Proactively follow up jobs to ensure completion, quality outcomes and customer satisfaction

Skills

Customer service

Coordination

Office software

Tools

SAP

Power BI

Job description

Zinfra is seeking a Metering Support Officer at our Old Guildford depot to coordinate the Metering Program of Works. This 12-month maximum term contract role focuses on booking customer appointments, confirming access, and keeping customers informed for a smooth delivery.

As the main liaison for customers, you will manage scheduling, record-keeping, and collaboration with field crews and internal teams. Experience in customer service and proficiency with Word/Excel is important; knowledge of SAP