Site Admin & Customer Experience Specialist

Cleanaway; Albany; Hybrid; AUD 48,000 - 60,000; Full time

Job summary

Cleanaway, Australia's leader in sustainable waste management, seeks an administrative and customer service professional to support multiple contracts and sites in Western Australia. You will build strong relationships with internal teams and stakeholders to deliver excellent customer outcomes.

The role is based at Albany or Picton, offering exposure to asset management processes and cross-functional collaboration.

Qualifications

• Experience using JDE, VRP, Salesforce or similar systems.
• Strong organisational and time management skills.
• Excellent written and verbal communication skills.
• High level of attention to detail and accuracy.

Responsibilities

• Provide administration and customer service across allocated contracts and sites.
• Build relationships with support functions and stakeholders to meet and exceed customer needs.
• Reconcile, report on and audit asset management activities.
• Maintain accurate records and ensure end-to-end processes are completed in line with policies and timelines.
• Identify opportunities to improve processes, service delivery and technical capability.
• Manage activities within the allocated functional budget.

Skills

Organisational skills

Time management

Communication skills

Attention to detail

Customer-focused

Willingness to learn

Tools

JDE

VRP

Salesforce

ERP systems

Job description

Cleanaway, Australia's leader in sustainable waste management, seeks an administrative and customer service professional to support multiple contracts and sites in Western Australia. You will build strong relationships with internal teams and stakeholders to deliver excellent customer outcomes.

The role is based at Albany or Picton, offering exposure to asset management processes and cross-functional collaboration.