Shute Harbour Support officer

Whitsunday Regional Council; Proserpine, Collinsville, Bowen; On-site; AUD 77,246 - 90,622; Full time

Benefits offered by this job

9 day fortnight

Salary sacrifice scheme

Locality Allowance

Health and Wellbeing Benefits

Job summary

Whitsunday Regional Council is seeking a Shute Harbour Support Officer to provide operational and administrative support across the Shute Harbour Marine Terminal. This is a key tourism gateway role supporting operators, visitors, contractors and cruise ship activities to ensure smooth day-to-day terminal operations.

The position is permanent full-time, located at Shute Harbour, with benefits including salary packaging, locality allowance and health and wellbeing benefits.

Qualifications

• Experience in customer service and stakeholder engagement.
• Strong communication and organisational abilities.
• Ability to manage multiple tasks and adapt to changing priorities.
• Experience in frontline or terminal operations is advantageous.

Responsibilities

• Providing operational and administrative support across the Shute Harbour Marine Terminal.
• Assisting with the day-to-day operation of the terminal and supporting operators, contractors and service providers.
• Coordinating and supporting cruise ship visit activities, including stakeholder liaison and passenger movement logistics.
• Managing customer enquiries, bookings and terminal communications.
• Monitoring and responding to the shared inbox, telephone enquiries and general correspondence.
• Assisting with procurement, reporting, records management and financial administration.
• Supporting terminal functions and events through planning, coordination and onsite assistance.
• Assisting with routine maintenance coordination and contractor liaison.
• Supporting compliance with operational, safety and environmental requirements.
• Providing flexible operational support during peak periods, weekends, public holidays and major events.

Skills

Customer service

Stakeholder engagement

Organisational skills

Communication

Problem solving

Education

C Class Drivers Licence

Tools

Microsoft Office Suite

Job description

Permanent / Full Time

Location – Shute Harbour

$77,246 to $90,622 per annum

The Whitsunday Regional Council is situated at the heart of the Great Barrier Reef. The region encompasses the 74 tropical Whitsunday Islands, the coastal towns of Cannonvale, Airlie Beach, Jubilee Pocket, Shute Harbour and Bowen along with the rural towns of Proserpine and Collinsville. The Whitsunday region offers a dynamic environment and is perfectly placed to live, work, play and invest.

Your Opportunity

Are you a customer-focused professional who enjoys variety, building stakeholder relationships and being part of a vibrant tourism and marine precinct?

Whitsunday Regional Council is seeking a Shute Harbour Support Officer to provide operational and administrative support across the Shute Harbour Marine Terminal. This is a unique opportunity to work at one of the region's key tourism gateways, supporting operators, visitors, contractors and cruise ship activities while helping ensure the smooth day-to-day operation of the terminal.

Our offer to you

• Work life balance with a 9 day fortnight
• Save more with our salary sacrifice scheme
• Locality Allowance
• Health and Wellbeing Benefits

Key Responsibilities

• Providing operational and administrative support across the Shute Harbour Marine Terminal.
• Assisting with the day-to-day operation of the terminal and supporting operators, contractors and service providers.
• Coordinating and supporting cruise ship visit activities, including stakeholder liaison and passenger movement logistics.
• Managing customer enquiries, bookings and terminal communications.
• Monitoring and responding to the shared inbox, telephone enquiries and general correspondence.
• Assisting with procurement, reporting, records management and financial administration.
• Supporting terminal functions and events through planning, coordination and onsite assistance.
• Assisting with routine maintenance coordination and contractor liaison.
• Supporting compliance with operational, safety and environmental requirements.
• Providing flexible operational support during peak periods, weekends, public holidays and major events.

About You

You are a highly organised and adaptable professional with excellent customer service skills and the ability to manage a broad range of responsibilities. You enjoy working with people, solving problems and contributing to a positive visitor experience.

You will bring

• Strong customer service and stakeholder engagement skills.
• Excellent communication and organisational abilities.
• Administrative experience, including records management and correspondence.
• The ability to work independently while supporting a small team.
• A flexible and proactive approach to work.Confidence working in a dynamic operational environment with changing priorities.

Essential

1. C Class Drivers Licence
2. Proficiency in the use of Microsoft Office Suite of applications

Council is committed to providing a healthy work environment for individuals working, visiting or conducting business at Council workplaces and is transitioning to a Smoke Free Workplace.

Council practices Equal Employment Opportunities and Workplace Health and Safety Principles.