Ground Crew | Cruise Whitsundays

Operations - Rail, Aviation & Marine; Whitsunday Regional; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Discounts on Journey Beyond travel and

Study Assistance Policy

Parental Leave program

Employee Assistance Program

Discounts on Journey Beyond merch

Discounts at Cruise Café & Bar

Discounts at the bar on board vessels

Free public transport

Purchased Leave policy

Employee Referral Policy

Job summary

Cruise Whitsundays, based in Airlie Beach, is the largest marine-based tour and transport provider in the Whitsundays, delivering memorable experiences on world-class vessels and tours. We seek a proactive Ground Crew member to support luggage movement, inventory control, and coordination with the vessel crew to ensure guest safety and satisfaction.

The role emphasizes exceptional guest service, strong communication, and the ability to work flexibly including weekends and public holidays.

Qualifications

• Excellent written and spoken communication skills.
• Experience in a similar customer service role.
• Experience in warehouse and procurement highly advantageous.
• Must hold a valid manual driver license.

Responsibilities

• Provide exceptional guest service and maintain professional presentation.
• Manage the movement of luggage and freight efficiently.
• Maintain accurate inventory through ordering, receiving, and counting.
• Assist vessel crew with loading and unloading of freight, luggage, and guests.
• Ensure clear communication with fleet and Port of Airlie radio.
• Aid reservations team with enquiries and check-ins, including issuing tickets through CustomLinc.

Skills

Customer service

Communication skills

Team player

Problem solving

Manual driver license

Own transport

Multitasking

Attention to detail

Tools

MS Office

Job description

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Us

Cruise Whitsundays, based in Airlie Beach is the largest marine-based tour and transport provider in the Whitsundays. Providing close encounters with the Great Barrier Reef, Whitehaven Beach, and the islands of the Whitsundays, Cruise Whitsundays operates 10, well-equipped, air-conditioned vessels, plus a world-class sailing catamaran, offering a range of tours, as well as an inter-island resort connection service, with regular daily departures at two islands, one airport and two mainland ports.

Cruise Whitsundays also operates Australia’s first underwater accommodation, Reefsuites, and a Reefsleep glamping experience at the Reefworld pontoon, moored offshore at Hardy Reef on the Great Barrier Reef.

From our cruises and sailing adventures to our world-renowned underwater accommodation, there’s no better way to experience the Whitsundays, and you won’t find a friendlier or more experienced crew to work with. When the ocean is your office, every day is good one!

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

About the role

We have a casual position available for a motivated individual to join our Grounds Crew team. The successful candidate will play a key role in ensuring exceptional guest experiences by delivering consistent service, managing luggage and freight movement, maintaining inventory, and assisting the vessel crew. Clear communication with the fleet and Port of Airlie is essential, as well as a commitment to guest safety and satisfaction. This role also includes maintaining cleanliness in the work area and adhering to operational procedures and Work, Health and Safety (WHS) requirements.

Key Responsibilities:

• Provide exceptional guest service and maintain professional presentation.
• Manage the movement of luggage and freight efficiently.
• Maintain accurate inventory through ordering, receiving, and counting.
• Assist vessel crew with loading and unloading of freight, luggage, and guests.
• Ensure clear communication with fleet and Port of Airlie radio.
• Aid reservations team with enquiries and check-ins, including issuing tickets through CustomLinc.

About you

The ideal candidate will be passionate and proud of the service that they deliver and be willing to go above and beyond for our guests. You will be a team player with a demonstrated positive "can-do" attitude, have previous experience in a similar role and ability to deliver professional service. This role would ideally suit a motivated individual who is keen to grow with the company.

To be successful in this role, you will have/be:

• Ability to work efficiently and proactively in an autonomous environment
• High level of personal presentation and interpersonal skills
• Excellent written and spoken communication skills
• Highly self-motivated and ability to multitask competing priorities
• Great attention to detail with strong problem-solving skills
• Intermediate knowledge of MS Office and general computer-based administrative tasks
• Confident with the use of technology and communication devices
• Minimum of 1-years' experience in a similar customer service role, with previous Porter/Reservations experience advantageous
• Experience in warehouse and procurement highly advantageous
• Must hold a valid manual driver license
• Must have own transport to/from Shute Harbour
• Ability to work flexible hours including weekends and public holiday
• Generous discounts on Journey Beyond travel and experiences
• An attractive salary and positive work environment
• Study Assistance Policy
• A career with opportunities for progression, transfers, and secondments
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Discounts at the Cruise Café & Bar
• Discounts at the bar on board vessels
• Free public transport
• Salary sacrifice remote area benefits

Ground Crew | Cruise Whitsundays • Airlie Beach, QLD, AU