Marine Terminal Support & Stakeholder Liaison

Whitsunday Regional Council; Proserpine, Collinsville, Bowen; On-site; AUD 77,246 - 90,622; Full time

Benefits offered by this job

9 day fortnight

Salary sacrifice scheme

Locality Allowance

Health and Wellbeing Benefits

Job summary

Whitsunday Regional Council is seeking a Shute Harbour Support Officer to provide operational and administrative support across the Shute Harbour Marine Terminal. This is a key tourism gateway role supporting operators, visitors, contractors and cruise ship activities to ensure smooth day-to-day terminal operations.

The position is permanent full-time, located at Shute Harbour, with benefits including salary packaging, locality allowance and health and wellbeing benefits.

Qualifications

• Experience in customer service and stakeholder engagement.
• Strong communication and organisational abilities.
• Ability to manage multiple tasks and adapt to changing priorities.
• Experience in frontline or terminal operations is advantageous.

Responsibilities

• Providing operational and administrative support across the Shute Harbour Marine Terminal.
• Assisting with the day-to-day operation of the terminal and supporting operators, contractors and service providers.
• Coordinating and supporting cruise ship visit activities, including stakeholder liaison and passenger movement logistics.
• Managing customer enquiries, bookings and terminal communications.
• Monitoring and responding to the shared inbox, telephone enquiries and general correspondence.
• Assisting with procurement, reporting, records management and financial administration.
• Supporting terminal functions and events through planning, coordination and onsite assistance.
• Assisting with routine maintenance coordination and contractor liaison.
• Supporting compliance with operational, safety and environmental requirements.
• Providing flexible operational support during peak periods, weekends, public holidays and major events.

Skills

Customer service

Stakeholder engagement

Organisational skills

Communication

Problem solving

Education

C Class Drivers Licence

Tools

Microsoft Office Suite

Job description

Whitsunday Regional Council is seeking a Shute Harbour Support Officer to provide operational and administrative support across the Shute Harbour Marine Terminal. This is a key tourism gateway role supporting operators, visitors, contractors and cruise ship activities to ensure smooth day-to-day terminal operations.

The position is permanent full-time, located at Shute Harbour, with benefits including salary packaging, locality allowance and health and wellbeing benefits.