Showroom Consultant

Aidacare; Canberra; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Employee discounts on Aidacare health?

Quarterly incentive scheme

Employee Assistance Program

Benefits package includes discounts

Job summary

Aidacare is currently seeking a Showroom Consultant to expertly greet customers in Fyshwick, Canberra, and drive sales through informed product demonstrations. You will actively learn about our range of healthcare equipment to enhance the customer experience and aid in timely order placement and processing.

Join a team that values quality service, product expertise, and a welcoming showroom environment, with opportunities for incentives and employee discounts.

Qualifications

• Previous customer service or industry experience preferred.
• Excellent verbal and written communication skills are essential.
• Adept at navigating computer systems to manage customer interactions and records.
• Ability to remain composed in a fast-paced work environment and under pressure.
• Willingness to provide/obtain relevant checks due to interaction with clients (e.g.: Police checks/NDIS Worker Screening check)

Responsibilities

• Greet customers delivering excellent customer service with a sales-focused approach.
• Resolve customer questions and concerns in an efficient manner.
• Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience.
• Assist customers with accurate and timely order placement, tracking, and processing, to encourage repeat business.
• Maintain showroom inventory and presentation as required.

Skills

Excellent communication

Customer service

Computer systems navigation

Work under pressure

Background checks readiness

Tools

CRM/Computer systems

Job description

In thisrole, you will build strong customer relationships through face-to-face servicein our showroom by demonstrating product knowledge and equipment. Increasingsales and customer satisfaction by working with customers and ensuring apositive experience.

Role Title: Showroom Consultant

Location: Fyshwick, Canberra, Australia

Hours: Monday –Friday, Full Time Permanent

Reporting: Showroom Manager Fyshwick & Tuggeranong

Essential Skills & Qualifications

• Previous customer service orindustry experience preferred, but not essential
• Excellent verbal and writtencommunication skills are essential
• Adept at navigating computer systemsto manage customer interactions and records
• Ability to remain composed in afast-paced work environment and under pressure
• Willingness to provide/obtainrelevant checks due to interaction with our clients (e.g.: Police checks/NDISWorker Screening check)

Duties & Responsibilities

• Greet customers delivering excellentcustomer service with a sales-focused approach
• Resolve customer questions andconcerns in an efficient manner
• Learn and stay up-to-date with ourproducts and services, and use this knowledge to enhance customer experience
• Assist customers with accurate andtimely order placement, tracking, and processing, to encourage repeat business
• Maintain showroom inventory andpresentation as required
• Employee discounts on Aidacarehealth equipment products and services
• Quarterly incentive scheme
• Employee Assistance Program tosupport mental wellness
• Benefits package includes discountsfor retail, insurance, gym and more
• Comprehensive training program toequip you with the necessary skills and knowledge

About the company

Aidacare isone of the leading players in the Healthcare Equipment Industry, we prideourselves on our commitment to excellence, innovation, and customersatisfaction. Aidacare has 1,300 staff and over 90 locations across all statesand territories in Australia.