Showroom Consultant

Aidacare; Brisbane; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Employee discounts

Quarterly incentives

Employee assistance program

Benefits package

Job summary

Aidacare is seeking a Showroom Consultant in Kedron, Queensland to build strong customer relationships in our showroom, demonstrate product knowledge and equipment, and increase sales with a positive customer experience. This full-time permanent role reports to the Regional Retail Manager and offers staff discounts and a quarterly incentive scheme.

Ideal candidates have customer service experience, excellent communication, and the ability to work in a fast-paced environment.

Qualifications

• Experience in customer service preferred but not essential.
• Excellent verbal and written communication skills.
• Proficient with customer management software and computers.
• Ability to stay composed in a fast-paced environment.
• Willing to undergo background checks (e.g., police checks/NDIS worker screening).

Responsibilities

• Greet customers with a sales-focused approach.
• Resolve questions and concerns efficiently.
• Learn products and services to enhance customer experience.
• Assist with accurate and timely order placement, tracking, and processing.
• Maintain showroom inventory and presentation.
• Employee discounts on health equipment products and services.
• Quarterly incentive scheme.
• Employee Assistance Program to support mental wellness.
• Benefits package includes discounts for retail, insurance, gym and more.
• Comprehensive training program to equip you with the necessary skills and knowledge.

Skills

Customer service

Communication skills

Computer literacy

Pressure tolerance

Background checks

Tools

Customer management software

Job description

In thisrole, you will build strong customer relationships through face-to-face servicein our showroom by demonstrating product knowledge and equipment. Increasingsales and customer satisfaction by working with customers and ensuring apositive experience.

Role Title: Showroom Consultant

Location: Kedron, Queensland, Australia

Hours: Monday –Friday, Full Time Permanent

Role level: Entry - Mid

Reporting: Regional Retail Manager

Essential Skills & Qualifications

• Previous customer service orindustry experience preferred, but not essential
• Excellent verbal and writtencommunication skills are essential
• Adept at navigating computer systemsto manage customer interactions and records
• Ability to remain composed in a fast-paced work environment and under pressure
• Willingness to provide/obtainrelevant checks due to interaction with our clients (e.g.: Police checks/NDISWorker Screening check)

Duties & Responsibilities

• Greet customers delivering excellentcustomer service with a sales-focused approach
• Resolve customer questions andconcerns in an efficient manner
• Learn and stay up-to-date with ourproducts and services, and use this knowledge to enhance customer experience
• Assist customers with accurate andtimely order placement, tracking, and processing, to encourage repeat business
• Maintain showroom inventory andpresentation as required
• Employee discounts on Aidacarehealth equipment products and services
• Quarterly incentive scheme
• Employee Assistance Program tosupport mental wellness
• Benefits package includes discountsfor retail, insurance, gym and more
• Comprehensive training program toequip you with the necessary skills and knowledge

About the company

Aidacare isone of the leading players in the Healthcare Equipment Industry, we prideourselves on our commitment to excellence, innovation, and customersatisfaction. Aidacare has 1,300 staff and over 90 locations across all statesand territories in Australia.