Showroom Consultant

Aidacare; Gosford; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Employee discounts on health equipment

Quarterly incentive scheme

Employee Assistance Program

Benefits package includes discounts

Job summary

Aidacare operates a showroom environment in Erinabranch, NSW, Australia, and seeks a Showroom Consultant to help customers by demonstrating product knowledge and equipment. The role focuses on increasing sales and delivering a positive customer experience in-store.

You will greet customers, answer questions, and guide orders while maintaining showroom presentation and collaborating with the team to ensure satisfaction and repeat business.

Qualifications

• Experience in customer service is preferred, but not essential.
• Excellent verbal and written communication skills.
• Adept at navigating computer systems to manage customer interactions and records.
• Ability to remain composed in a fast-paced work environment and under pressure.
• Willingness to provide/obtain relevant checks due to interaction with clients (e.g.: Police checks/NDIS Worker Screening check).

Responsibilities

• Greet customers delivering excellent customer service with a sales-focused approach.
• Resolve customer questions and concerns in an efficient manner.
• Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience.
• Assist customers with accurate and timely order placement, tracking, and processing, to encourage repeat business.
• Maintain showroom inventory and presentation as required.
• Comprehensive training program to equip you with the necessary skills and knowledge.

Skills

Customer service

Verbal communication

Written communication

CRM systems

Tools

CRM software

Job description

In thisrole, you will build strong customer relationships through face-to-face servicein our showroom by demonstrating product knowledge and equipment. Increasingsales and customer satisfaction by working with customers and ensuring apositive experience.

Role Title:

Showroom Consultant

Location:

Erinabranch, NSW, Australia

Essential Skills & Qualifications

• Previous customer service orindustry experience preferred, but not essential
• Excellent verbal and writtencommunication skills are essential
• Adept at navigating computer systemsto manage customer interactions and records
• Ability to remain composed in a fast-paced work environment and under pressure
• Willingness to provide/obtainrelevant checks due to interaction with our clients (e.g.: Police checks/NDISWorker Screening check)

Duties & Responsibilities

• Greet customers delivering excellentcustomer service with a sales-focused approach
• Resolve customer questions andconcerns in an efficient manner
• Learn and stay up-to-date with ourproducts and services, and use this knowledge to enhance customer experience
• Assist customers with accurate andtimely order placement, tracking, and processing, to encourage repeat business
• Maintain showroom inventory andpresentation as required
• Comprehensive training program toequip you with the necessary skills and knowledge

Benefits

• Employee discounts on Aidacare health equipment products and services
• Quarterly incentive scheme
• Employee Assistance Program tosupport mental wellness
• Benefits package includes discountsfor retail, insurance, gym and more

About the company

Aidacare isone of the leading players in the Healthcare Equipment Industry, we prideourselves on our commitment to excellence, innovation, and customersatisfaction. Aidacare has 1,300 staff and over 90 locations across all statesand territories in Australia.