Showroom Consultant

Aidacare; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts on Aidacare health‑

Quarterly incentive scheme

Employee Assistance Program

Job summary

Aidacare seeks a Showroom Consultant in Braybrook, Victoria to build strong customer relationships in our showroom by demonstrating product knowledge and equipment while driving sales. This is a full-time permanent role with Monday–Friday hours.

You will be supported by a comprehensive training program, with opportunities to contribute to a positive customer experience and to benefit from employee discounts, quarterly incentives, and wellbeing programs.

Qualifications

• Experience in customer service is preferred but not essential.
• Excellent verbal and written communication skills are essential.
• Adept at navigating computer systems to manage customer interactions and records.
• Ability to remain composed in a fast-paced work environment and under pressure.
• Willingness to provide/obtain checks (e.g., Police checks/NDIS Worker Screening) as required.

Responsibilities

• Greet customers with a sales-focused approach and deliver excellent service.
• Resolve customer questions and concerns efficiently.
• Learn and stay up-to-date with products and services to enhance the customer experience.
• Assist customers with accurate and timely order placement, tracking, and processing.
• Maintain showroom inventory and presentation as required.
• Benefit from employee discounts on Aidacare health equipment and participate in incentive schemes.
• Utilise Employee Assistance Program to support mental wellbeing.
• Access a benefits package including retail/insurance discounts and gym perks.

Skills

Customer service experience

Verbal and written communication

Computer systems navigation

Stay composed under pressure

Checks compliance (police/NDIS)

Job description

In thisrole, you will build strong customer relationships through face-to-face servicein our showroom by demonstrating product knowledge and equipment. Increasingsales and customer satisfaction by working with customers and ensuring apositive experience.

Role Title: Showroom Consultant

Location: Braybrook, Victoria, Australia

Hours: Monday –Friday, Full Time Permanent

Role Level: Entry - Mid

Reporting: Regional Retail Manager

Essential Skills & Qualifications

• Previous customer service orindustry experience preferred, but not essential
• Excellent verbal and writtencommunication skills are essential
• Adept at navigating computer systemsto manage customer interactions and records
• Ability to remain composed in afast-paced work environment and under pressure
• Willingness to provide/obtainrelevant checks due to interaction with our clients (e.g.: Police checks/NDISWorker Screening check)

Duties & Responsibilities

• Greet customers delivering excellentcustomer service with a sales-focused approach
• Resolve customer questions andconcerns in an efficient manner
• Learn and stay up-to-date with ourproducts and services, and use this knowledge to enhance customer experience
• Assist customers with accurate andtimely order placement, tracking, and processing, to encourage repeat business
• Maintain showroom inventory andpresentation as required
• Employee discounts on Aidacarehealth equipment products and services
• Quarterly incentive scheme
• Employee Assistance Program tosupport mental wellness
• Benefits package includes discountsfor retail, insurance, gym and more
• Comprehensive training program toequip you with the necessary skills and knowledge

About the company

Aidacare isone of the leading players in the Healthcare Equipment Industry, we prideourselves on our commitment to excellence, innovation, and customersatisfaction. Aidacare has 1,300 staff and over 90 locations across all statesand territories in Australia.