Showroom Consultant

Aidacare Pty Ltd; Canberra; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Employee discounts on Aidacare health

Quarterly incentive scheme

Employee Assistance Program to support

Discounts for retail, insurance, gym

Comprehensive training program

Job summary

Aidacare Pty Ltd is seeking a Showroom Consultant in Fyshwick, Canberra to greet customers, demonstrate product knowledge, and drive sales while delivering an exceptional showroom experience.

You will engage with customers face-to-face, manage orders, and ensure accurate records, contributing to higher satisfaction and repeat business. This entry-to-mid level role offers full-time hours and a structured training program.

Qualifications

• Previous customer service or industry experience preferred, but not essential
• Excellent verbal and written communication skills are essential
• Adept at navigating computer systems to manage customer interactions and records
• Ability to remain composed in a fast-paced work environment and under pressure
• Willingness to provide/obtain relevant checks due to interaction with our clients (e.g.: Police checks/NDIS Worker Screening check)

Responsibilities

• Greet customers delivering excellent customer service with a sales-focused approach
• Resolve customer questions and concerns in an efficient manner; learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience
• Assist customers with accurate and timely order placement, tracking, and processing, to encourage repeat business
• Maintain showroom inventory and presentation as required

Skills

Customer service

Communication skills

Use of computer systems

Stress management

Background checks

Job description

About The Role

In this role, you will build strong customer relationships through face-to-face service in our showroom by demonstrating product knowledge and equipment. Increasing sales and customer satisfaction by working with customers and ensuring a positive experience.

About The Role

In this role, you will build strong customer relationships through face-to-face service in our showroom by demonstrating product knowledge and equipment. Increasing sales and customer satisfaction by working with customers and ensuring a positive experience.

Role Title: Showroom Consultant
Location: Fyshwick, Canberra, Australia
Hours: Monday – Friday, Full Time Permanent
Role Level: Entry - Mid
Reporting: Showroom Manager Fyshwick & Tuggeranong

Essential Skills & Qualifications

• Previous customer service or industry experience preferred, but not essential
• Excellent verbal and written communication skills are essential
• Adept at navigating computer systems to manage customer interactions and records
• Ability to remain composed in a fast-paced work environment and under pressure
• Willingness to provide/obtain relevant checks due to interaction with our clients (e.g.: Police checks/NDIS Worker Screening check)

Duties & Responsibilities

• Greet customers delivering excellent customer service with a sales-focused approach
• Resolve customer questions and concerns in an efficient mannerLearn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience
• Assist customers with accurate and timely order placement, tracking, and processing, to encourage repeat business
• Maintain showroom inventory and presentation as required

Benefits

• Employee discounts on Aidacare health equipment products and services
• Quarterly incentive scheme
• Employee Assistance Program to support mental wellness
• Benefits package includes discounts for retail, insurance, gym and more
• Comprehensive training program to equip you with the necessary skills and knowledge

About The Company

Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.