Showroom Customer Service Consultant

Aidacare Pty Ltd; Australia; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Employee discounts on Aidacare products

Quarterly incentive scheme

Employee Assistance Program

National benefits program

Job summary

A national healthcare equipment leader is seeking a Showroom Customer Service Consultant in Australia. This full-time position combines customer service and administrative responsibilities, facilitating the clients’ access to assistive technology. Responsibilities include product demonstrations, order processing, and liaising with clients and funding bodies. Ideal candidates are organized, tech-savvy, and possess strong communication skills. Competitive benefits are offered, enhancing employee wellness and support.

Qualifications

• Minimum typing speed of 30wpm with strong computer literacy.
• Previous customer service or administrative experience preferred.
• Ability to remain composed in a fast-paced, high-volume environment.
• Ability to remain composed in a fast-paced, high-volume environment.
• Strong organisational skills with attention to detail and accuracy.
• Willingness to obtain relevant checks (Police/NDIS Worker Screening).

Responsibilities

• Provide face-to-face and online customer service to ensure a positive client experience.
• Accurately prepare and process quotes, orders, and funding documentation.
• Liaise with therapists and funding agencies to coordinate solutions.
• Respond promptly to email and online enquiries in a professional manner.
• Liaise with therapists, government funding agencies, and clients to coordinate timely solutions.
• Maintain showroom presentation and stock as required.

Skills

Computer literacy

Written communication

Verbal communication

Organizational skills

Typing speed of 30wpm

Attention to detail

NDIS Worker Screening willingness

Job description

Showroom Customer Service Consultant – Aidacare Pty Ltd

Hours: Monday – Friday, Full Time Permanent. Reporting to: Diana Phillips – Regional Retail Manager.

About the Role

This role is a blend of customer service and administration (approximately 60/40). You will support clients in finding Assistive Technology that enhances mobility and independence, while also managing the administrative processes that make this possible.

Typical Day

• Demonstrating products in the showroom with clients and therapists
• Preparing quotes and processing orders
• Managing online and email enquiries
• Liaising with funding bodies to ensure client needs are met efficiently

Key Responsibilities

• Provide face‑to‑face and online customer service, ensuring a positive client experience
• Accurately prepare and process quotes, orders, and funding documentation
• Navigate multiple computer systems (web‑based and proprietary) to manage enquiries and records
• Respond promptly to email and online enquiries in a professional manner
• Liaise with therapists, government funding agencies, and clients to coordinate timely solutions
• Maintain showroom presentation and stock as required

Skills & Qualifications

• Minimum typing speed of 30wpm with strong computer literacy (essential)
• Previous customer service or administrative experience preferred
• Excellent written and verbal communication skills
• Ability to remain composed in a fast‑paced, high‑volume environment
• Strong organisational skills with attention to detail and accuracy
• Willingness to obtain relevant checks (Police/NDIS Worker Screening)
• Employee discounts on Aidacare health equipment products and services
• Quarterly incentive scheme
• Employee Assistance Program (mental wellness support)
• National benefits program (retail, insurance, gym and more)
• Comprehensive training program to equip you for success

About Aidacare

Aidacare is a national leader in the Healthcare Equipment industry, with over 1,300 staff across 90+ locations. We pride ourselves on innovation, excellence, and supporting our clients to live more independently.

How to Apply

If you’re organised, tech‑savvy, and enjoy helping people, we’d love to hear from you. Please click “Apply Now” to join our team and make a real difference.