Showroom Consultant

Aidacare Pty Ltd; Cairns Regional; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Employee discounts

Quarterly incentives

Employee Assistance Program (EAP)

Benefits package discounts

Comprehensive training program

Job summary

Aidacare Pty Ltd in Cairns, Australia, is seeking a Showroom Consultant to build strong customer relationships, demonstrate product knowledge, and drive sales within our showroom. This full-time permanent position emphasizes delivering a positive customer experience and contributing to showroom performance.

Reporting to the FNQ Associate Regional Manager, you will maintain showroom presentation, stay current with products, assist with orders, and ensure outstanding service in a fast-paced

Qualifications

• Previous customer service or industry experience preferred, but not essential
• Excellent verbal and written communication skills are essential
• Adept at navigating computer systems to manage customer interactions and records
• Ability to remain composed in a fast-paced work environment and under pressure
• Willingness to provide/obtain relevant checks due to interaction with our clients (e.g.: Police checks/NDIS Worker Screening check)

Responsibilities

• Greet customers delivering excellent customer service with a sales-focused approach
• Resolve customer questions and concerns in an efficient manner
• Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience
• Assist customers with accurate and timely order placement, tracking, and processing, to encourage repeat business
• Maintain showroom inventory and presentation as required

Skills

Customer service

Verbal and written communication

Sales orientation

Computer literacy / CRM

Staying calm under pressure

Tools

CRM software

Job description

About The Role

In this role, you will build strong customer relationships through face-to-face service in our showroom by demonstrating product knowledge and equipment. Increasing sales and customer satisfaction by working with customers and ensuring a positive experience.

About The Role

In this role, you will build strong customer relationships through face-to-face service in our showroom by demonstrating product knowledge and equipment. Increasing sales and customer satisfaction by working with customers and ensuring a positive experience.

Role Title

Showroom Consultant

Location

Cairns, Queensland, Australia

Hours

Monday – Friday, Full Time Permanent

Role Level

Entry - Mid

Reporting

FNQ Associate Regional Manager

Essential Skills & Qualifications

• Previous customer service or industry experience preferred, but not essential
• Excellent verbal and written communication skills are essential
• Adept at navigating computer systems to manage customer interactions and records
• Ability to remain composed in a fast-paced work environment and under pressure
• Willingness to provide/obtain relevant checks due to interaction with our clients (e.g.: Police checks/NDIS Worker Screening check)

Duties & Responsibilities

• Greet customers delivering excellent customer service with a sales-focused approach
• Resolve customer questions and concerns in an efficient manner
• Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience
• Assist customers with accurate and timely order placement, tracking, and processing, to encourage repeat business
• Maintain showroom inventory and presentation as required

Benefits

• Employee discounts on Aidacare health equipment products and services
• Quarterly incentive scheme
• Employee Assistance Program to support mental wellness
• Benefits package includes discounts for retail, insurance, gym and more
• Comprehensive training program to equip you with the necessary skills and knowledge

About The Company

Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.

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