Showroom Consultant

Aidacare Pty Ltd; Wyndham; On-site; AUD 30,000 - 48,000; Part time

Benefits offered by this job

Employee discounts

Incentive scheme

EAP

Discounts package

Training program

Job summary

Aidacare Pty Ltd in Werribee is seeking a Showroom Consultant to build strong customer relationships through face-to-face service, demonstrate product knowledge and equipment, and drive sales while ensuring a positive customer experience.

You will greet customers, resolve questions, stay up-to-date with offerings, assist with orders, and help maintain an inviting showroom. This role suits someone with solid communication skills and a calm, customer-focused approach in a busy retail environment.

Qualifications

• Customer service experience preferred but not essential.
• Excellent verbal and written communication skills required.
• Proficient with computer systems to manage customer records.
• Willingness to obtain police checks/NDIS Worker Screening check as needed.

Responsibilities

• Greet customers with a sales-focused approach and provide excellent service.
• Resolve questions and concerns efficiently.
• Learn and stay up-to-date with products to enhance customer experience.
• Assist customers with accurate and timely order placement, tracking, and processing.
• Maintain showroom inventory and presentation.

Skills

Customer service

Communication skills

Computer systems

Calm under pressure

Job description

About The Role

In this role, you will build strong customer relationships through face-to-face service in our showroom by demonstrating product knowledge and equipment. Increasing sales and customer satisfaction by working with customers and ensuring a positive experience.

Role Title:

Showroom Consultant

Location:

Werribee, Victoria, Australia

Hours:

Monday – Friday, Permanent Part-time, Wednesday-Friday

Role Level:

Entry - Mid

Reporting:

Retail Coordinator (North/West)

Essential Skills & Qualifications

• Previous customer service or industry experience preferred, but not essential
• Excellent verbal and written communication skills are essential
• Adept at navigating computer systems to manage customer interactions and records
• Ability to remain composed in a fast-paced work environment and under pressure
• Willingness to provide/obtain relevant checks due to interaction with our clients (e.g.: Police checks/NDIS Worker Screening check)

Duties & Responsibilities

• Greet customers delivering excellent customer service with a sales-focused approach
• Resolve customer questions and concerns in an efficient manner
• Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience
• Assist customers with accurate and timely order placement, tracking, and processing, to encourage repeat business
• Maintain showroom inventory and presentation as required

Benefits

• Employee discounts on Aidacare health equipment products and services
• Quarterly incentive scheme
• Employee Assistance Program to support mental wellness
• Benefits package includes discounts for retail, insurance, gym and more
• Comprehensive training program to equip you with the necessary skills and knowledge

About The Company

Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.