Showroom Concierge - Front Desk & Customer Experience

Reece Group; Sydney; On-site; AUD 48,000 - 56,000; Full time

Benefits offered by this job

Performance based bonuses

Flexibility around shifts

Paid annual leave

Continuous learning and development

Generous discounts on bathroom/kitchen

Reece Boost cashback & discounts

Paid parental leave

Job summary

Reece Group is seeking a friendly Front of House assistant for our Rosebury showroom. You will greet builders, designers and homeowners, answer queries and assist consultants with quotes and orders, ensuring a smooth customer journey.

You will be organized, tech‑savvy and ready to learn our systems, with opportunities for career development within our national network and head office. Join a team that values service, accuracy and hospitality.

Qualifications

• Has previous experience in retail, customer service or hospitality and enjoys helping customers and supporting a team.
• Is organised and can spot when a customer or colleague needs help.
• Is tech savvy, can use PowerPoint and is happy to learn new systems.
• Wants to develop their career - either locally, within our network or head office

Responsibilities

• Greeting and welcoming customers in person and over the phone
• Ensuring customers are cared for and have refreshments
• Managing customer queries and orders via email and phone
• Assisting the team prepare quotes, process payments and arrange deliveries
• Keeping the showroom and reception area tidy and helping it run smoothly and safely

Skills

Customer service

Retail experience

Communication

Organisation

Tools

PowerPoint

Job description

Reece Group is seeking a friendly Front of House assistant for our Rosebury showroom. You will greet builders, designers and homeowners, answer queries and assist consultants with quotes and orders, ensuring a smooth customer journey.

You will be organized, tech‑savvy and ready to learn our systems, with opportunities for career development within our national network and head office. Join a team that values service, accuracy and hospitality.