Showroom Concierge - Rosebury

Reece; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Performance-based bonus

Flexible shifts

Paid annual leave

Learning and development programs

Staff discounts on bathroom/kitchen

Reece Boost benefits

Paid parental leave

Job summary

Reece is seeking a Showroom Concierge for our Rosebury showroom to warmly welcome builders, designers and customers and assist our consultants through the renovation process. You’ll manage inquiries, prepare quotes, process payments and help arrange deliveries, ensuring a smooth showroom experience.

Based in Sydney, this on-site role offers variety, flexibility around shifts including weekends, and opportunities to develop within the Reece network.

Qualifications

• Has previous experience in retail, customer service or hospitality and enjoys helping customers and supporting a team.
• Is organized and can spot when a customer or colleague needs help.
• Is tech savvy, can use PowerPoint and is happy to learn new systems.
• Is open to working various shifts, including weekends.
• Wants to develop their career locally within our network or head office.

Responsibilities

• Greeting and welcoming customers in person and over the phone.
• Ensuring customers are cared for and have refreshments.
• Managing customer queries and orders via email and phone.
• Assisting the team prepare quotes, process payments and arrange deliveries.
• Keeping the showroom and reception area tidy and helping it run smoothly and safely.

Skills

Retail experience

Customer service

Hospitality experience

Organization

Tech-savvy

PowerPoint

Weekend shifts

Career development

Tools

PowerPoint

Job description

Showroom Concierge - Rosebury

About Bathroom Life We create dream bathrooms. If you’re a fan of home improvement programs like 'The Block’, then you might already know that for over 100 years, we've turned dream bathrooms into reality. With over 10,000 people located in 900+ branches globally, we’re Australia’s leading supplier of bathroom and plumbing supplies. Whether for a new home or a renovation, we offer expert advice, great service and top brands.

About the role

As part of the Bathroom Life team in Rosebury, you'll act as front of house, welcoming builders, interior designers, and homeowners to our showroom and assisting our consultants to guide customers through their renovation process to achieve their ideal bathroom.

Your day to day

A typical day will involve:

• Greeting and welcoming customers in person and over the phone
• Ensuring customers are cared for and have refreshments
• Managing customer queries and orders via email and phone
• Assisting the team prepare quotes, process payments and arrange deliveries
• Keeping the showroom and reception area tidy and helping it run smoothly and safely

Qualifications

We’d love to hear from you if you’re someone who:

• Has previous experience in retail, customer service or hospitality and enjoys helping customers and supporting a team
• Is organised and can spot when a customer or colleague needs help
• Is tech savvy, can use PowerPoint and is happy to learn new systems
• Is open to working various shifts, including weekends
• Wants to develop their career - either locally, within our network or head office

Our perks and benefits

• Performance based bonuses
• Flexibility around shifts
• Paid annual leave
• Continuous learning and development programs to support your career goals
• Generous discounts for those looking to renovate your bathroom or kitchen
• Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more
• Paid parental leave

Reece Group Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same. We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.

Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles.

This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.

Reece is more than a workplace—it’s where your passion meets purpose. In Australia and New Zealand, we support the essential industries that keep communities thriving. With a focus on collaboration, innovation, and customer success, we offer opportunities to make a difference at every stage of your career. Whether you’re working in our branches, showrooms, or support centre, you’ll be part of a team committed to professional growth and delivering world‑class solutions.

We’d love to hear from you.