Shopping Centre Security Supervisor | Lead a High-Impact Team

Millennium Hi-Tech Group; Melbourne; Hybrid; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Security Award Level 5

Generous Discretionary Bonus Scheme

Generous Sign-On Bonus upon Commence

Premium Shopping Centre Environment

Career Development Opportunities

Job summary

Millennium Services Group in Doncaster, VIC is seeking an experienced Security Supervisor to lead security operations at a premier shopping centre. This hands-on leadership role focuses on safety, exceptional service, and building strong client relationships in a fast-paced retail environment.

You will manage a team of Security Officers, oversee CCTV and control room operations, and report to the Regional Manager. A valid security licence and industry experience are essential for success.

Qualifications

• Current and valid Security Licence is essential.
• Current and valid Driver's Licence is essential.
• First Aid and CPR certification current.
• Minimum 2 years’ experience in a Security Supervisor or Security Management role.
• Previous retail/shopping centre security experience is highly desirable.
• Proven leadership and ability to motivate teams.
• Strong communication and stakeholder management skills.
• Professional presentation and customer-focused approach.
• Ability to work independently and make decisions under pressure.

Responsibilities

• Lead, supervise, and support a team of Security Officers.
• Oversee daily operations of the site control room and CCTV systems.
• Build and maintain strong client relationships.
• Report to the Regional Manager.
• Identify and mitigate security and operational risks.
• Respond to incidents, alarms, and requests for assistance.
• Engage with persons of interest using de-escalation strategies.
• Maintain effective communication with stakeholders.
• Provide customer service to patrons and visitors.
• Promote workplace health, safety, and compliance standards.
• Complete incident reporting and document records in client systems.
• Recruit, onboard, train, and develop new team members.

Skills

Security Licence

Driver's Licence

First Aid/CPR

Leadership

Communication

Customer Service

Retail Security Experience

Team Management

Reliability

Job description

Millennium Services Group in Doncaster, VIC is seeking an experienced Security Supervisor to lead security operations at a premier shopping centre. This hands-on leadership role focuses on safety, exceptional service, and building strong client relationships in a fast-paced retail environment.

You will manage a team of Security Officers, oversee CCTV and control room operations, and report to the Regional Manager. A valid security licence and industry experience are essential for success.