Shopping Centre Operations Coordinator

Haben; Townsville City; On-site; AUD 65,000 - 90,000; Full time

Job summary

Haben is seeking an Assistant Operations Manager for Townsville Shopping Centre to support daily operations and uphold service standards. You will assist in coordinating maintenance, security, and cleaning, liaising with tenants and contributing to budgets and financial reports.

This role requires strong organisational, communication, and teamwork skills, with proficiency in MS Office and familiarity with property management software.

Qualifications

• A relevant qualification in business management, property management, or a related field is preferred.
• Previous experience in a retail or property management role is advantageous.
• Strong organisational and multitasking skills, with the ability to prioritise tasks effectively.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Proficiency in Microsoft Office Suite and experience with property management software is desirable.
• Ability to work collaboratively within a team and independently when required.

Responsibilities

• Assist in the management of day-to-day operations of the shopping centre, ensuring compliance with company policies and procedures.
• Support the Operations Manager in coordinating maintenance, security, and cleaning services to uphold the centre's standards.
• Monitor and report on operational performance, identifying areas for improvement and implementing solutions.
• Liaise with tenants to address concerns and enhance tenant satisfaction.
• Assist in the preparation of budgets and financial reports, ensuring accurate tracking of expenses.
• Coordinate promotional events and activities to drive foot traffic and enhance customer engagement.
• Ensure compliance with health and safety regulations, conducting regular inspections and audits.

Skills

Organisational skills

Multitasking

Communication skills

Interpersonal skills

Teamwork

Customer-focused

Education

Business/Property management qualification

Tools

Microsoft Office Suite

Property management software

Job description

Haben is seeking an Assistant Operations Manager for Townsville Shopping Centre to support daily operations and uphold service standards. You will assist in coordinating maintenance, security, and cleaning, liaising with tenants and contributing to budgets and financial reports.

This role requires strong organisational, communication, and teamwork skills, with proficiency in MS Office and familiarity with property management software.