Shopify E-commerce & Fulfillment Specialist

Love Talent Solutions; Saint Kilda Junction; On-site; AUD 54,000 - 66,000; Full time

Benefits offered by this job

Superannuation

Flexible working arrangement

School-hours flexibility

Job summary

Love Talent Solutions is seeking a hands-on Shopify professional to manage daily order queues, fulfilment, and customer communications in a fast‑paced eCommerce environment.

You will handle order processing, packing, shipping documentation, courier coordination and inventory accuracy, while providing excellent service across email, phone and online channels. A flexible, school-hours friendly setting is offered with room to grow.

Qualifications

• Hands-on Shopify experience across order processing, fulfilment, tracking, returns and refunds.
• Experience within eCommerce fulfilment, online retail operations or a similar environment.
• Experience using Interparcel and SellerDash or the ability to quickly learn comparable platforms.
• Strong attention to detail, even when order volumes increase.
• Clear and friendly written and verbal communication skills.
• Confidence dealing with couriers, delivery exceptions and competing priorities.
• A proactive approach and the ability to work independently within a small team.
• The physical capacity to stand, walk and safely lift or carry items weighing up to 15-20 kg.

Responsibilities

• Managing the daily Shopify order queue and keeping fulfilment on schedule.
• Picking, checking and packing orders accurately and to brand standards.
• Producing shipping labels, manifests and dispatch documentation.
• Booking couriers, coordinating collections and resolving delivery issues.
• Updating order statuses, tracking details and customer notes in Shopify.
• Managing returns, exchanges, refunds and reshipments.
• Monitoring order holds, failed payments, address issues and other exceptions.
• Supporting stock checks, replenishment, subscriptions and inventory accuracy.
• Responding to customer enquiries by email, phone and online channels.
• Resolving missing, delayed or damaged-order enquiries from start to finish.

Skills

Shopify order processing

Fulfilment

Order tracking

Returns and refunds

Courier coordination

Inventory management

Tools

Interparcel

SellerDash

Job description

Love Talent Solutions is seeking a hands-on Shopify professional to manage daily order queues, fulfilment, and customer communications in a fast‑paced eCommerce environment.

You will handle order processing, packing, shipping documentation, courier coordination and inventory accuracy, while providing excellent service across email, phone and online channels. A flexible, school-hours friendly setting is offered with room to grow.