eCommerce Delivery Manager - Shopify

Halcyon Knights; City of Melbourne; On-site; AUD 110,000 - 160,000; Full time

Job summary

Halcyon Knights is seeking an experienced Delivery Manager to own end-to-end delivery for a portfolio of 8–14 ecommerce clients in a dynamic agency setting. You will build trusted client relationships, translate business needs into actionable plans, and coordinate cross-functional teams across design, development, and delivery.

You’ll manage budgets, challenge briefs, and help clients extract more value from their ecommerce platforms, leveraging AI as part of daily workflows.

Qualifications

• Experience in ecommerce, digital or technology agency environments.
• Strong knowledge of Shopify or Shopify Plus; experience with other major platforms is welcome.
• Excellent client-facing and stakeholder-management skills.
• Experience managing multiple clients, projects or retainers concurrently.
• Ability to translate client challenges into clear, achievable delivery plans.
• Comfort using AI as part of daily work.

Responsibilities

• Own the end-to-end delivery of a portfolio of approximately 8–14 eCommerce clients.
• Build trusted relationships and act as a key point of contact for clients.
• Understand client challenges and translate them into clear, achievable delivery plans.
• Coordinate work across design, development and broader delivery teams.
• Plan projects, facilitate client meetings and keep priorities, timelines and expectations clear.
• Manage client budgets and ensure projects and retainers remain commercially healthy.
• Challenge briefs where needed and confidently recommend a better approach.
• Help clients get more value from their eCommerce platform and digital investment.
• Use AI and emerging tools as part of how you work, solve problems and improve delivery.

Skills

Client management

Stakeholder management

Budget management

Delivery leadership

Cross-functional collaboration

Ecommerce/digital platforms

Agency environment experience

Tools

Shopify

Shopify Plus

Job description

Working with a portfolio of high-value eCommerce clients, you’ll own delivery end-to-end: building strong client relationships, translating business problems into clear plans, and coordinating design, development and delivery teams to get great work out the door.

This isn’t a traditional Project Manager role. You’ll be close to clients, commercially accountable for your portfolio and expected to bring ideas, challenge thinking and help clients make the right decisions for their businesses.

What you’ll be doing

• Own the end-to-end delivery of a portfolio of approximately 8–14 eCommerce clients.
• Build trusted relationships and act as a key point of contact for clients.
• Understand client challenges and translate them into clear, achievable delivery plans.
• Coordinate work across design, development and broader delivery teams.
• Plan projects, facilitate client meetings and keep priorities, timelines and expectations clear.
• Manage client budgets and ensure projects and retainers remain commercially healthy.
• Challenge briefs where needed and confidently recommend a better approach.
• Help clients get more value from their eCommerce platform and digital investment.
• Use AI and emerging tools as part of how you work, solve problems and improve delivery.

What we’re looking for

• Experience working within an eCommerce, digital or technology agency environment.
• Strong knowledge of Shopify or Shopify Plus; experience with another major eCommerce platform may also be considered.
• Excellent client-facing and stakeholder-management skills.
• Experience managing multiple clients, projects or retainers concurrently.
• Enough technical and digital understanding to work confidently between clients, designers and engineers.
• Strong commercial awareness around budgets, scope and delivery.
• A proactive approach — you’re comfortable saying “not yet”, “no” or “there’s a better way to do this.”
• Genuine enthusiasm for eCommerce, digital products and your craft.
• Comfort using AI as part of your day-to-day work.

The environment

This is a highly collaborative team where low ego, curiosity and genuine enthusiasm for the work matter.

They’re looking for someone who enjoys agency life: working closely with clients, solving different problems every day and collaborating with people across design and technology. You’ll be trusted to take ownership while having a team around you to lean on.

This will suit someone who thrives in a busy environment, communicates well and genuinely enjoys being part of a team pushing towards a shared outcome.

If you’re an experienced agency-side Delivery Manager looking to build longer-term client relationships and deepen your eCommerce expertise, we’d love to hear from you.