Ships Agency Operator Mackay

Wilhelmsen Global Business Services Sdn. Bhd.; Mackay Regional; On-site; AUD 65,000 - 100,000; Full time

Benefits offered by this job

Base salary

Superannuation

Annual leave (+5 days)

Flexible work arrangements

Training programs

Health & wellness support

Job summary

Wilhelmsen Port Services (Australia) Pty Ltd in Mackay, Queensland, is seeking a permanent full-time Ships Agency Operator to coordinate vessel operations and stakeholder communications.

Join a global maritime leader and contribute to efficient port calls, regulatory compliance, and continuous learning, with flexible work options and a supportive team focused on safety, service and sustainable practices.

Qualifications

• Valid Australian work permit.
• Driver's license and driving experience.
• MSIC eligibility.
• Attention to detail and strong administrative skills.

Responsibilities

• Coordinate vessel operations from planning arrivals to berthing, loading, and departures in collaboration with Port Stakeholders.
• Work independently and as part of a cohesive team, ensuring smooth port calls and building relationships with stakeholders.
• Continuously learn about business opportunities, port activities, and regulatory updates to stay informed and effective in duties.
• Be prepared for out-of-hours and weekend work to ensure task completion.

Skills

Attention to detail

Administrative proficiency

Computer skills

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Join Wilhelmsen Port Services (Australia) Pty Ltd

Exciting Opportunity: Ships Agency Operator in Mackay

• Are you driven by curiosity and a desire for personal and professional growth?
• Do you value accountability, sustainability, bravery, and delivering winning results?
• Are you passionate about providing exceptional customer service in a fast-paced industry?

If your answer is yes, then we invite you to join us! A thrilling opportunity has opened up for a permanent full-time Ships Agency Operator to become part of our team in Mackay, Queensland.

A Day in the Life of a Ship Agent:

• As a Ship’s Agent, your responsibilities include coordinating vessel operations, from planning arrivals to berthing, loading, and departures in collaboration with all Port Stakeholders.
• You will work independently and as part of a cohesive team, ensuring smooth port calls and building strong relationships with stakeholders.
• Your role involves continuous learning about business opportunities, port activities, and regulatory updates to stay informed and effective in your duties.
• Be prepared for out-of-hours and weekend work to ensure task completion.

Who You Are:

• You are a self-motivated, results-driven individual with a passion for achieving excellence.
• While prior experience or exposure to the Shipping Industry is advantageous, we welcome candidates with a strong work ethic and the right attitude to learn and succeed.
• Attention to detail, administrative proficiency, and a good grasp of computer skills are essential.
• You thrive under pressure, meet deadlines effectively, and approach challenges as opportunities for growth.
• Safety, compliance, and wellness are paramount to you and your team's success.
• You must possess a valid Australian work permit, driver's license, and driving experience, along with eligibility for a Maritime Security Identification Card (MSIC).

What We Offer:

• A competitive base salary,plus superannuation, and other benefits including but not limited to, an additional 5 days of annual leave.
• Flexible work arrangements to support your well-being and work-life balance.
• A collaborative, diverse, and supportive team environment fostering growth and development.
• Access to modern training programs, advanced systems, and tools to enhance your skills and efficiency.
• Health and wellness support, including an employee assistance program for you and your family.

About Wilhelmsen: Established in Norway in 1861, Wilhelmsen is a global maritime leader providing essential products, services, qualified crews, and technical management across 60+ countries. We are committed to driving industry innovation through renewable energies, zero-emission shipping, drone deliveries, digitalization, and fostering diverse, inclusive workplaces.

At Wilhelmsen Port Services, we embody five DNA Hallmarks that define our organizational ethos. We expect each of our employees to exemplify these values:

• Winning: We strive to be the best with a positive mindset, going above and beyond, and finding solutions to challenges with enthusiasm and confidence.
• Accountable: We take ownership, standing for individual and team results. We are proactive, honest, and transparent in delivering the best outcomes.
• Sustainability: Our commitment to sustainability goes beyond environmental care; it includes considering the long-term impact of our actions, prioritizing safety, taking corrective action when necessary, and fostering a healthy, diverse, and inclusive working environment.
• Brave: Embracing change, seeking feedback, and standing up for what is right define our bravery. We assess risks while ensuring safety and sustainability in all endeavours, and
• Curious: We encourage asking questions, experimenting with new solutions, staying informed about market dynamics, understanding customer needs, analysing competitors, identifying opportunities, and continuously learning and improving.

Applying:

Are you ready for an exciting career? Envision yourself thriving in this role? Don't miss this opportunity— to join our remarkable team at Wilhelmsen.

Work location: Mackay, Queensland
Application deadline: Monday, 9th November 2026
Contact details: GBS HR Oceania ( [e-mail] )

Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.

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