Ships Agency Operator Mackay

Wilhelmsen Ship Management; Mackay Regional; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

5 days annual leave

Flexible work arrangements

Training programs

Health & wellness support

Job summary

Wilhelmsen Port Services (Australia) Pty Ltd in Mackay, Queensland, is seeking a permanent full-time Ships Agency Operator. You will coordinate vessel operations from arrival planning to berthing and departure, liaising with port stakeholders and ensuring smooth port calls.

The role requires proactive problem-solving, attention to detail, and a customer-centric approach. We value safety and regulatory compliance, and offer flexible work arrangements, a supportive team, and opportunities for

Qualifications

• Self-motivated and results-driven with a can-do attitude.
• Attention to detail and administrative proficiency are essential.
• Comfort with computer systems and processes is required.
• Experience in shipping or port-related roles is a plus but not mandatory.

Responsibilities

• Coordinate vessel operations from planning arrivals to berthing, loading, and departures with port stakeholders.
• Work independently and as part of a team to ensure smooth port calls and strong stakeholder relationships.
• Stay informed on business opportunities, port activities, and regulatory updates; apply knowledge to daily tasks.
• Be prepared for out-of-hours and weekend work to ensure tasks are completed on time.

Skills

Attention to detail

Administrative proficiency

Computer skills

Customer service

Job description

Ships Agency Operator in Mackay

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Join Wilhelmsen Port Services (Australia) Pty Ltd Exciting Opportunity: Ships Agency Operator in Mackay Are you driven by curiosity and a desire for personal and professional growth? Do you value accountability, sustainability, bravery, and delivering winning results? Are you passionate about providing exceptional customer service in a fast-paced industry? If your answer is yes, then we invite you to join us! A thrilling opportunity has opened up for a permanent full-time Ships Agency Operator to become part of our team in Mackay, Queensland.

A Day in the Life of a Ship Agent:

As a Ship’s Agent, your responsibilities include coordinating vessel operations, from planning arrivals to berthing, loading, and departures in collaboration with all Port Stakeholders. You will work independently and as part of a cohesive team, ensuring smooth port calls and building strong relationships with stakeholders. Your role involves continuous learning about business opportunities, port activities, and regulatory updates to stay informed and effective in your duties. Be prepared for out-of-hours and weekend work to ensure task completion.

Who You Are:

You are a self-motivated, results-driven individual with a passion for achieving excellence. While prior experience or exposure to the Shipping Industry is advantageous, we welcome candidates with a strong work ethic and the right attitude to learn and succeed. Attention to detail, administrative proficiency, and a good grasp of computer skills are essential. You thrive under pressure, meet deadlines effectively, and approach challenges as opportunities for growth. Safety, compliance, and wellness are paramount to you and your team's success. You must possess a valid Australian work permit, driver's license, and driving experience, along with eligibility for a Maritime Security Identification Card (MSIC).

What We Offer:

• A competitive base salary, plus superannuation, and other benefits including but not limited to, an additional 5 days of annual leave.
• Flexible work arrangements to support your well-being and work-life balance.
• A collaborative, diverse, and supportive team environment fostering growth and development.
• Access to modern training programs, advanced systems, and tools to enhance your skills and efficiency.
• Health and wellness support, including an employee assistance program for you and your family.

About Wilhelmsen:

Established in Norway in 1861, Wilhelmsen is a global maritime leader providing essential products, services, qualified crews, and technical management across 60+ countries. We are committed to driving industry innovation through renewable energies, zero-emission shipping, drone deliveries, digitalization, and fostering diverse, inclusive workplaces. At Wilhelmsen Port Services, we embody five DNA Hallmarks that define our organizational ethos.

We expect each of our employees to exemplify these values:

• Winning: We strive to be the best with a positive mindset, going above and beyond, and finding solutions to challenges with enthusiasm and confidence.
• Accountable: We take ownership, standing for individual and team results. We are proactive, honest, and transparent in delivering the best outcomes.
• Sustainability: Our commitment to sustainability goes beyond environmental care; it includes considering the long-term impact of our actions, prioritizing safety, taking corrective action when necessary, and fostering a healthy, diverse, and inclusive working environment.
• Brave: Embracing change, seeking feedback, and standing up for what is right define our bravery. We assess risks while ensuring safety and sustainability in all endeavours, and Curious: We encourage asking questions, experimenting with new solutions, staying informed about market dynamics, understanding customer needs, analysing competitors, identifying opportunities, and continuously learning and improving.

Work location:

Mackay, Queensland

Application deadline:

Monday, 9th November 2026

Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.

#WPS Founded in Norway in 1861, Wilhelmsen is now a comprehensive global maritime group providing essential products and services to the merchant fleet, along with supplying crew and technical management to the largest and most complex vessels ever to sail. Committed to shaping the maritime industry, we also seek to develop new opportunities and collaborations in renewables, zero-emission shipping, and marine digitalisation. Supporting a diverse and inclusive workplace, with thousands of colleagues across more than 60 countries, we take innovation, sustainability and unparalleled customer experiences one step further.