Vessel Operations Coordinator - Ship Agency

Wilhelmsen Ship Management; Town Of Port Hedland; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Superannuation

Additional annual leave

Car allowance

Tech tools

Remote travel allowance

Housing assistance

Job summary

Wilhelmsen Port Services (Australia) Pty Ltd, based in Port Hedland, seeks a proactive Ship Agency Operator to manage vessel operations, email workflows, and stakeholder communication. The role involves boarding vessels, data handling, and rotating shifts to support a fast-paced port environment.

You will work closely with international crews and local stakeholders, ensuring accuracy and timely updates while maintaining high security and safety standards.

Qualifications

• Must be computer literate with strong IT skills and ability to navigate multiple software tools.
• Excellent email etiquette and customer service mindset required for high-volume communications.
• Self-driven, proactive, independent worker who can take initiative and work under pressure.
• Ability to communicate clearly across diverse cultural backgrounds and with stakeholders.

Responsibilities

• Coordinate vessel operations: planning arrivals, berthing, loading, and departures with port stakeholders.
• Manage high-volume emails and multi-system data entry and maintenance.
• Collaborate in a supportive team environment.
• Interact with international crews and stakeholders requiring cross-cultural communication.
• Handle confidential data with professionalism and integrity; raise issues promptly.
• Board vessels as needed to support operations and communications.
• Work a rotating roster to meet operational requirements.

Skills

Computer literacy

Email management

Customer service

Self-motivated

Proactive

Independent

Cross-cultural comms

Time management

Stakeholder communication

Tools

SEDNA

Excel

Teams

WASP

ICS

MARS

Logistics Connect

Job description

Wilhelmsen Port Services (Australia) Pty Ltd, based in Port Hedland, seeks a proactive Ship Agency Operator to manage vessel operations, email workflows, and stakeholder communication. The role involves boarding vessels, data handling, and rotating shifts to support a fast-paced port environment.

You will work closely with international crews and local stakeholders, ensuring accuracy and timely updates while maintaining high security and safety standards.