Landside operation agent

Maersk; City of Melbourne; Hybrid; AUD 70,000 - 95,000; Full time

Job summary

Maersk is hiring a Transport Operations Coordinator in Melbourne/Sydney to coordinate end-to-end transport activities, manage inquiries, and resolve issues while ensuring compliance with CoR requirements. The role focuses on delivering timely service, managing capacity and stakeholder relationships.

Strong English, collaboration and problem-solving skills are essential for success. Join a global logistics leader and contribute to productivity, cost efficiency and continuous improvement

Qualifications

• Minimum 2 years' experience in transport, logistics, supply chain or freight forwarding operations.
• Experience coordinating with transport providers, customers, shipping lines and internal stakeholders.
• Understanding of Australian container transport operations, including ports and rail/road networks.
• Strong customer service, communication and stakeholder management skills.
• Excellent written and verbal English communication.
• Knowledge of CW1/ICS/1-Stop is highly desirable.

Responsibilities

• Coordinate end-to-end transport activities with customers, providers, ports, terminals, rail operators, depots and internal stakeholders to ensure timely service.
• Manage customer enquiries with clear communication and regular updates, especially during delays.
• Own operational issues from identification through resolution to achieve positive outcomes.
• Ensure compliance with CoR requirements and audit controls.
• Monitor KPIs and identify opportunities to improve service, productivity and cost efficiency.
• Execute daily transport operations while managing capacity, service levels and priorities.
• Work independently with sound judgment and handle competing priorities in a fast-paced environment.
• Drive continuous improvement initiatives to enhance performance and customer experience.
• Support process optimisation and new business implementations.
• Build and maintain strong relationships with customers, suppliers and internal stakeholders.
• Complete ad hoc operational and project-related tasks as directed by the Manager.

Skills

Customer service

Stakeholder management

Communication

Attention to detail

Organisational skills

English proficiency

Problem solving

Time management

Tools

CW1 (CargoWise One)

Integrated Cargo System (ICS)

1-Stop

Excel

Outlook

Job description

A.P. Moller – Maersk is an integrated logistics company working to connect and simplify our customers' supply chains. As a global leader in logistics and shipping, we operate in more than 130 countries and employ approximately 100,000 people worldwide. Through our integrated logistics network, digital solutions and end-to-end supply chain services, we help customers move goods efficiently across the globe, enabling trade and supporting business growth.

We Offer

• Opportunities to grow your career through ongoing learning, development and internal mobility.
• The chance to work in a high-performing, global organisation at the forefront of integrated logistics.
• A collaborative, inclusive and values-led culture where your ideas and contributions are valued.
• Competitive remuneration and employee benefits.
• The opportunity to make a meaningful impact by helping shape the future of global logistics.

Key Responsibilities

• Coordinate end-to-end transport activities with customers, transport providers, ports, terminals, rail operators, depots and internal stakeholders to ensure timely and efficient service delivery.
• Manage customer enquiries proactively, providing clear communication and regular updates, particularly when operational exceptions or delays occur.
• Take ownership of operational issues from identification through to resolution, ensuring positive customer outcomes.
• Ensure compliance with company policies, operational procedures, Chain of Responsibility (CoR) requirements and audit controls.
• Monitor operational performance against KPIs and identify opportunities to improve service, productivity and cost efficiency.
• Execute daily transport operations while effectively managing capacity, service levels and customer priorities.
• Work independently, exercising sound judgement and managing competing priorities in a fast-paced environment.
• Drive continuous improvement initiatives that enhance operational performance and the customer experience.
• Support process optimisation and new business implementations where required.
• Build and maintain strong working relationships with customers, suppliers and internal stakeholders.
• Complete ad hoc operational and project-related tasks as directed by the Manager.

Position Specifications

• Minimum 2 years' experience in transport, logistics, supply chain or freight forwarding operations, preferably within containerised import/export or landside transport.
• Understanding of Australian container transport operations, including ports, terminals, empty container parks, rail and road transport networks.
• Experience coordinating with transport providers, customers, shipping lines and internal stakeholders.
• Strong customer service, communication and stakeholder management skills.
• Proven ability to manage competing priorities and resolve operational issues in a timely and professional manner.
• High attention to detail with excellent organisational, analytical and problem-solving skills.
• Customer-focused with a proactive approach and a strong commitment to delivering exceptional service.
• Strong written and verbal English communication skills.
• Experience using CargoWise One (CW1), the Integrated Cargo System (ICS) and 1-Stop is highly desirable.
• Knowledge of Australian transport legislation, Chain of Responsibility (CoR) obligations and container logistics will be highly regarded.
• Intermediate Microsoft Office skills, particularly Excel and Outlook (PowerPoint desirable).

Location: Melbourne & Sydney

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.