Shift Supervisor: Guest-Obsessed Leader & Coach

Hungry Jack’s; Sydney; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

On-the-job training

Leadership training

Career progression

Competitive pay

Staff discounts ( Jackpot )

Nationally accredited qualifications

Job summary

Hungry Jack’s is seeking a trainer/coach to lead and develop crew members across shifts, delivering exceptional guest service while upholding safety and standards. You will coach and mentor staff, drive a guest-obsessed culture and help promote our values of People Power and inclusivity.

The role offers on-site leadership opportunities across our restaurant network. We value energetic, high-urgency individuals who can deliver results, support marketing initiatives, and contribute to a positive

Qualifications

• Experience in retail or hospitality environments.
• Strong passion for training, coaching and mentoring.
• Guest obsessed mindset and commitment to exceptional service.

Responsibilities

• Lead and supervise shifts to ensure smooth operations and safety.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Model outstanding guest service for the team.
• Support sales growth through exceptional service and suggestive selling.
• Execute the National Marketing Plan to enhance customer experience.
• Foster a culture of inclusiveness, trust and accountability.

Skills

Guest service mindset

Coaching & mentoring

Energy & urgency

Tools

POS systems

Job description

Hungry Jack’s is seeking a trainer/coach to lead and develop crew members across shifts, delivering exceptional guest service while upholding safety and standards. You will coach and mentor staff, drive a guest-obsessed culture and help promote our values of People Power and inclusivity.

The role offers on-site leadership opportunities across our restaurant network. We value energetic, high-urgency individuals who can deliver results, support marketing initiatives, and contribute to a positive