Shift Supervisor — Lead a Fast-Paced Food Team

Subway Group; Willoughby; On-site; AUD 50,000 - 65,000; Full time

Job summary

Subway Group is seeking a Shift Supervisor for its NSW Willoughby location. You will lead the team to deliver quick and nutritious meals, while overseeing staff recruitment, induction, training, and scheduling to ensure smooth operations.

The role requires experience in a fast-paced retail environment, exceptional customer service, and a commitment to safety and compliance. You will report to the Franchise Owner and contribute to ongoing brand standards and campaigns.

Qualifications

• Experience leading teams in fast-paced retail environments.
• Strong customer service and communication skills.
• Ability to recruit, induct and train staff per brand standards.
• Proven ability to create and manage staff schedules and ensure compliance.

Responsibilities

• Recruitment, induction and training of staff to brand standards.
• Create and manage staff schedules.
• Check deliveries, match orders and handle daily banking.
• Prepare stock and sales paperwork; process employee pay and timesheets.
• Manage cash balances and minimise wastage.
• Ensure compliance with Subway and local guidelines.
• Perform inventory management and weekly stock takes.
• Analyse weekly sales and inventory reports to improve the business.
• Maintain restaurant cleanliness and presentation.
• Implement in-store marketing materials and campaigns.
• Follow safety procedures to prevent injuries.
• Provide a safe work environment for staff and customers.
• Promote high level of customer service among staff.
• Handle unresolved and escalated customer complaints.
• Deliver high-standard service for products, sales, and catering to customer needs.

Skills

Staff leadership

Retail management

Customer service

Team scheduling

Job description

Subway Group is seeking a Shift Supervisor for its NSW Willoughby location. You will lead the team to deliver quick and nutritious meals, while overseeing staff recruitment, induction, training, and scheduling to ensure smooth operations.

The role requires experience in a fast-paced retail environment, exceptional customer service, and a commitment to safety and compliance. You will report to the Franchise Owner and contribute to ongoing brand standards and campaigns.