Shift Supervisor — Fast-Paced Sandwich Shop Leader

Subway Group; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

Subway is seeking a Shift Supervisor in Sydney, Australia. The role focuses on leading daily operations, staff management, and delivering fast, friendly service in a busy retail setting.

You will recruit, train and supervise team members, manage schedules, handle deliveries, banking and stock, while ensuring safety, compliance, and excellent customer experience. Franchise-owned restaurants operate independently and require strong leadership.

Responsibilities

• Recruit and train employees per Subway guidelines; lead by example.
• Create and manage staff schedules.
• Check deliveries, match orders, and daily banking.
• Prepare stock and sales paperwork; process payroll and timesheets.
• Manage cash balances and minimise wastage.
• Ensure 100% compliance with Subway and council guidelines.
• Conduct inventory and weekly stock takes.
• Analyse Weekly Sales & Inventory reports to improve the business.
• Maintain restaurant cleanliness and presentation.
• Implement in-store marketing material and POP campaigns.
• Ensure safety procedures to prevent injuries.
• Provide a safe work environment for staff and customers.
• Promote high levels of customer service amongst staff.
• Handle unresolved and escalated customer complaints.
• Deliver high-standard service for products, sales, inquiries and catering.

Job description

Subway is seeking a Shift Supervisor in Sydney, Australia. The role focuses on leading daily operations, staff management, and delivering fast, friendly service in a busy retail setting.

You will recruit, train and supervise team members, manage schedules, handle deliveries, banking and stock, while ensuring safety, compliance, and excellent customer experience. Franchise-owned restaurants operate independently and require strong leadership.