Shift Supervisor — Fast-Paced Restaurant Leader

Subway; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Subway franchise in Sydney is seeking a Shift Supervisor to lead the team and ensure fast, friendly service in a busy restaurant.

You will recruit and train staff, create rosters, manage deliveries and cash, and uphold safety and quality standards. This is a great opportunity to develop your leadership skills within a global brand, with opportunities for progression and structured training.

Qualifications

• Experience managing staff in a fast-paced retail environment.
• Strong leadership and people-management skills.
• Excellent communication and customer service orientation.

Responsibilities

• Recruitment / induction and training of employees in line with Subway brand training requirements – you will lead by example.
• Creating and managing the staff schedule
• Checking in deliveries, order matching and daily banking
• Prepare required paperwork in relation to stock and sales. Prepare employee pay and timesheets
• Manage cash balances and minimise wastage
• Ensure 100% compliance in accordance to Subway and council guidelines
• Perform inventory management and stock control including weekly stock take and reports
• Analyse the Weekly Sales & Inventory Report to improve the business
• Direct and undertake housekeeping activities such as maintaining restaurant cleanliness and presentation
• Implement in-store marketing material and POP in line with campaigns
• Ensure safety procedures are followed to prevent injury
• Provide a safe work environment for employees and customers
• Promote and encourage a high level of customer service amongst employees
• Handle unresolved and/or escalated customer complaints
• Deliver a high standard of service when dealing with products, sales, inquiries and catering to customer needs.

Job description

Subway franchise in Sydney is seeking a Shift Supervisor to lead the team and ensure fast, friendly service in a busy restaurant.

You will recruit and train staff, create rosters, manage deliveries and cash, and uphold safety and quality standards. This is a great opportunity to develop your leadership skills within a global brand, with opportunities for progression and structured training.