Shift Supervisor — Lead a Fast-Paced Restaurant Team

Subway; North Lakes; On-site; AUD 50,000 - 65,000; Full time

Job summary

Subway North Lakes is seeking a Shift Supervisor to lead the team in a fast-paced, customer-focused environment. You will recruit, train and develop staff, manage schedules, and ensure smooth daily operations.

Ideal candidates have management experience in retail, strong service standards, and a commitment to safety and cleanliness. This on-site role offers a clear career path with franchise ownership support in North Lakes, Queensland.

Qualifications

• Experience leading a fast-paced team.
• Ability to manage staff schedules and payroll.
• Strong customer service and communication skills.

Responsibilities

• Recruitment / induction and training of employees in line with brand requirements.
• Creating and managing the staff schedule.
• Checking in deliveries, order matching and daily banking.
• Prepare required paperwork related to stock and sales; prepare pay and timesheets.
• Manage cash balances and minimise wastage.
• Ensure 100% compliance with Subway and council guidelines.
• Perform inventory management and stock control including weekly stock takes.
• Analyse weekly sales and inventory reports to improve the business.
• Direct and undertake housekeeping to maintain cleanliness and presentation.
• Implement in-store marketing material and POP in line with campaigns.
• Ensure safety procedures are followed to prevent injury.
• Provide a safe work environment for employees and customers.
• Promote high levels of customer service and handle escalated complaints.
• Deliver high standard of service for products, sales, inquiries and catering.

Skills

Staff leadership

Shift scheduling

Customer service

Job description

Subway North Lakes is seeking a Shift Supervisor to lead the team in a fast-paced, customer-focused environment. You will recruit, train and develop staff, manage schedules, and ensure smooth daily operations.

Ideal candidates have management experience in retail, strong service standards, and a commitment to safety and cleanliness. This on-site role offers a clear career path with franchise ownership support in North Lakes, Queensland.