Shift Supervisor

The Glen Hotel Pty; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Village Bakehouse Bathurst is seeking a Retail Supervisor to join our team and support the Store Manager in daily operations. You will help lead the retail team, ensure smooth service, and deliver our Village Bakehouse experience to customers.

You will supervise staff, maintain product displays, and respond to customer inquiries in a warm, professional manner. Experience in retail/hospitality is preferred; a food safety certificate is a bonus.

Qualifications

• Experience leading a team in retail, hospitality or fast-food service.
• Food safety certificate is a bonus.
• Barista experience is preferred but not essential.

Responsibilities

• Supervise and coordinate the retail team to ensure smooth operations.
• Assist Store Manager with day-to-day store management.
• Ensure prompt service and high-quality products for customers.
• Respond to customer inquiries and resolve concerns in a friendly manner.
• Train new team members and provide ongoing coaching.
• Monitor sales activity and display products attractively.

Skills

Team leadership

Customer service

Food safety certificate

Barista experience

Job description

Village Bakehouse - Shift Supervisor (Fast Food | Full-time | Level 2)

Village Bakehouse Bathurst

113 Durham Street, Bathurst NSW, Australia

Retail Supervisor – Village Bakehouse Bathurst

Location: Bathurst, NSW

Employment Type: Permanent Full-Time or Casual

Work with us - a growing team, that feels like family

Our business is built on great people. Our promise to our customers is simple: convenience, great service, and delicious food, baked fresh. But we can't do that without the right people to back it up.

Whether it's an after school treat, a morning pick-me-up, or a lunch with friends, we're here to delight customers of all generations. It's a warm, family-focused environment - and if that sounds like somewhere you'd thrive, we'd love to hear from you.

We're currently looking for a Retail Supervisor to join our team at Village Bakehouse Bathurst.

Roster & Flexibility

We're open 7 days a week and offer a mix of morning, day, and afternoon shifts. Prefer not to work weekends? Only available Wednesday to Sunday? We're happy to chat about your preferred schedule - just let us know in your application!

About the role

As a Retail Supervisor, you'll support the Store Manager with the day-to-day running of the store - keeping service smooth, the team supported, and customers coming back for more. You'll help set the tone and lead the way in delivering an exceptional Village Bakehouse experience.

What you'll be doing:

Positively represent and be an ambassador for the Village Bakehouse brand.

Supervise and coordinate the retail team to ensure smooth, efficient store operations.

Ensure every customer receives prompt service and high quality products.

Respond to customer enquiries and resolve concerns in a warm, professional manner.

Train new team members and provide ongoing coaching and support.

Monitor sales activity and ensure products are correctly priced and beautifully displayed.

What You Bring

Previous experience leading a team in retail, hospitality or fast-food service.

A food safety certificate is a bonus - but if you don't have one, we'll help you get it!

Barista experience is preferred but not essential.

A people-person attitude - you're approachable, reliable, and love a good chat with the regulars.

Ready to be on your feet for your full shift and happy to help wherever needed.

Willingness to work a rotating roster, including weekends and public holidays, as required.

Why Village Bakehouse

Village Bakehouse is a proudly family-owned bakery café group with roots going back to 1918. Known for our award-winning pies, artisan breads, and handcrafted cakes, we blend tradition with innovation across our locations in regional NSW. Working with us means joining a passionate, close-knit team that values quality, community, and genuine hospitality - plus staff perks and development opportunities.

Screening Questions

• Please list the location in which you are applying for
• Tell us about your previous experience relevant to this position (if any)?
• Are you available to work public holidays if required?
• Are there any days or times you are unavailable to work?
• What is your current work rights status in Australia?
• If you hold a visa, please provide: Visa Type Visa Expiry Date Any conditions or restrictions attached to your visa
• If not available for all public holidays, please provide details.
• Please specify the days or times you are unavailable to work