Customer Service Team Member

Eastern Health; Melbourne; Hybrid; AUD 50,000 - 65,000; Part time

Benefits offered by this job

Flexible shifts

Remote work after 3 months

Convenient location: Burwood East

Job summary

Eastern Health is seeking a dedicated customer care professional for our Inbound Call Centre in Melbourne. The role focuses on delivering excellent phone-based service to community members and Eastern Health staff, guiding callers to appropriate services within the public health system.

The position offers flexible shift options and potential remote work after an initial period, with opportunities for growth within a values-led, supportive team.

Qualifications

• Experience dealing with the public in a pleasant, helpful manner.
• Contact Centre or similar customer service experience (desirable).

Responsibilities

• Engage with the community and providing guidance on available services.
• Professionally interacting with internal Staff and Departments across all sites.
• Liaising with Eastern Health Doctors via a priority response line.
• Showing empathy and understanding on an individual basis.
• Thinking outside the box.
• Working well under pressure, reliable and flexible.
• Team Player.

Skills

Customer service experience

Public interaction

Job description

Eastern Health has services across the largest geographical area of any metropolitan health service in Victoria.

We provide a range of emergency, surgical, medical and general healthcare services to people and communities that are diverse in culture, age, socio-economic status and healthcare needs.

• Casual | Work when it suits you, with flexible shift options
• Burwood East | Convenient location with easy access to major roads and public transport
• Inbound Call Centre for Eastern Health

Eastern Health is one of Victoria's largest public health services. As a values-led, integrated service united by our Healthier Together promise, we deliver high-quality care, support and service to a broad and diverse community across Melbourne’s east and beyond.

About the role

This is a role with the possibility of working some shifts remotely from home after 3 months in the role. Are you looking for a challenge where you can make a difference in people’s lives? This may be the role for you! Our team are the customer care specialists of Eastern Health, providing the best service over the phone to members of the community as well as Eastern Health staff. Our aim is to provide a seamless experience for our callers as they navigate the public health system. Briefly describe the team and/or department, the purpose of the role, work pattern, what the successful candidate will gain from the role, and what success looks like. Highlight the impact of the role and opportunities for growth and development.

This position involves:

• Engage with the community and providing guidance on available services
• Professionally interacting with internal Staff and Departments across all sites
• Liaising with Eastern Health Doctors via a priority response line
• Showing empathy and understanding on an individual basis
• Thinking outside the box
• Working well under pressure, reliable and flexible
• Team Player

What you’ll bring

• Experience dealing with the Public in pleasant helpful manner
• Contact Centre or similar customer service experience (desirable)

What we offer

Being part of Eastern Health means belonging to a welcoming team of healthcare experts. We offer a range of benefits including:

• Investment in your career through continuous learning, mentoring, professional development, and opportunities to progress into specialist, leadership or advanced practice pathways.
• Work-life balance with flexible working arrangements, study and professional development leave, and leave purchasing options.
• Wellbeing support through fitness programs, confidential employee assistance services for you and your family, and 24/7 access to a range of support resources.
• Financial incentives to help you make the most of your earnings, including salary packaging through Maxxia, novated leasing options, and employee discounts on health insurance, banking and more.

Our commitments

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability across the communities we serve and within our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• We are shaping a culture that delivers exceptional care for our community, and an exceptional experience for all the people who make it possible.

Our Values in Action

Respect for all | Safe and welcoming | Partnering in care | Innovate, learn and lead

Job Posting End Date: 18/11/2026