Shift Supervisor

Minor DKL Food Group; Gold Coast City; On-site; AUD 52,000 - 78,000; Full time

Benefits offered by this job

Beachside location

Growing team

Job summary

South Bank Classic Fish & Chips on the Gold Coast is seeking a hands-on Shift Supervisor to help lead our team across customer service and kitchen operations.

You will support day-to-day restaurant running, coach staff, uphold food quality and safety, and ensure a warm, efficient service during trading hours 11am–8:30pm on a flexible schedule, including weekends.

Qualifications

• Experience leading hospitality teams
• Strong customer service orientation
• Ability to manage shift operations and solve problems on the fly
• Knowledge of food safety practices and standards
• RSA certification (or willingness to obtain)
• First Aid certification (or willingness to obtain)

Responsibilities

• Lead from the front and support team members
• Oversee customer service and kitchen operations during shifts
• Coach, motivate and develop staff
• Ensure food quality, safety, cleanliness and presentation
• Manage shift issues and resolve problems as they arise

Skills

Leadership

Customer service

Shift operations

Food safety

RSA certificate

First Aid

Job description

Shift Supervisor

Ready to take the next step in your hospitality career? Join South Bank Classic Fish & Chips and help lead our team in delivering great food, great service and great experiences.

Who we are

South Bank Classic Fish & Chips opened in July, bringing a classic Aussie fish & chip shop to life with a modern twist, combining fast, high-quality takeaway with relaxed dine-in service.

Located right by the beach, we've quickly built a loyal customer base and are looking for an enthusiastic Shift Supervisor to join our growing team. This hands-on leadership role will see you working across both customer service and kitchen operations while supporting the day to day running of the restaurant.

Flexible Hours | Trading Hours: 11am-8:30pm

What we're looking for

We're seeking a passionate hospitality leader who enjoys leading by example, supporting team members, and creating exceptional customer experiences.

Our ideal team member:

• Leads from the front and delivers outstanding customer service
• Enjoys coaching, supporting, and motivating others
• Thrives in a fast-paced environment
• Takes pride in food quality, food safety, cleanliness and presentation
• Is confident managing shift operations and solving problems on the go
• Has experience in hospitality and a passion for developing others
• Has flexible availability, including weekends
• Supervisory or shift leading experience is preferred
• RSA certificate and Food Safety Supervisor certification (or willingness to obtain) is essential
• First Aid certificate (or willingness to obtain) is desirable

Why join us?

• Be part of a new and growing beachside hospitality destination
• Work in a fun, fast-paced environment with a supportive team
• Join a business backed by an experienced and iconic Aussie brand
• Opportunity to grow with the business as we expand
• Help shape the culture, standards, and customer experience

What makes this different?

At South Bank Classic Fish & Chips, we're all about keeping it simple and doing it well - great food, great service, and a great team environment.