Bistro Supervisor

Souths Leagues Club; Mackay Regional; On-site; AUD 65,000 - 90,000; Full time

Job summary

Souths Leagues Club in Mackay is seeking a hands-on Bistro Supervisor who can lead during lunch and dinner, connect with the team and guests, and help evolve our Bistro service. You will help implement new service standards, coach staff, and work across Kitchen, Café, Bar and Functions to deliver a seamless Souths experience.

RSA/RSG and Food Safety certification required or willing to obtain. The role covers a Wednesday-Sunday roster with flexibility and a focus on building consistency and

Qualifications

• Experience in hospitality, including supervising a service team.
• Willing to obtain RSA RSG and Food Safety Supervisor if not held.
• Strong people skills and a guest-focused mindset.

Responsibilities

• Create and implement new service standards.
• Improve order of service and the overall customer journey.
• Train, coach and develop Bistro staff.
• Build consistency and accountability within the team.
• Identify practical improvements to Bistro operations.
• Work alongside Kitchen, Café, Bar, Functions and other departments.
• Understand the wider operational impact of changes before implementing them.
• Help Souths continue developing the future direction of our Bistro.

Skills

Hospitality leadership

Staff supervision

Change management

Customer service excellence

Job description

For this role, we're looking for someone who gets genuinely excited about hospitality service.

Someone who doesn't just want to supervise the Bistro as it currently operates but wants to help us build what it could become.

Souths is continuing to evolve our Bistro experience, including improving our order of service, developing stronger service standards and working towards a greater level of full table service for our dine-in guests.

We want someone who can connect before they direct - taking the time to understand our people, our customers and our operation before implementing change.

You'll be hands-on during lunch and dinner services, leading alongside the team rather than from the sidelines.

Outside of service periods, you'll have the opportunity to work on:

• Creating and implementing new service standards
• Improving order of service and the overall customer journey
• Training, coaching and developing Bistro staff
• Building consistency and accountability within the team
• Identifying practical improvements to Bistro operations
• Working alongside Kitchen, Café, Bar, Functions and other departments
• Understanding the wider operational impact of changes before implementing them
• Helping Souths continue developing the future direction of our Bistro

The position will generally operate across a Wednesday-Sunday roster, covering our Bistro's lunch and dinner services. We're happy to discuss some flexibility within this roster, including the possibility of one Sunday off each month, with Tuesday worked in its place.

Importantly, we're offering full shifts rather than split shifts. Between lunch and dinner services, you'll work across and alongside other areas of the Club, giving you greater exposure to the broader operation and an understanding of how our departments work together to deliver the overall Souths experience.

Previous hospitality experience is required, ideally with experience supervising or leading a service team and implementing change/new service standards.

Current RSA RSG and Food Safety Supervisor are required, or applicants must be willing to obtain them.

WHAT WE VALUE AT SOUTHS

We're looking for someone who understands that great hospitality starts with people.

You don't need to walk through the door knowing everything about Souths. We want someone willing to learn our Club, connect with our existing team and then help us continue moving forward.

We value leaders who are approachable, accountable, reliable, adaptable and willing to get their hands dirty.

Most importantly, we want people who genuinely care about the experience our members, guests and staff have when they walk through our doors.