Shift Supervisor

IMG Hotels; Bathurst; On-site; AUD 55,000 - 70,000; Full time

Job summary

IMG Hotels in Bathurst, NSW, is seeking a dedicated Shift Supervisor to join our team. This full-time role leads front-of-house and back-of-house staff, ensuring seamless service, guest satisfaction, and adherence to safety standards during your shifts.

The successful candidate will bring proven supervisory experience in hospitality, strong knowledge of hotel operations, excellent communication, and the ability to manage a diverse team.

Qualifications

• Proven supervisory or leadership experience in a hospitality setting.
• Strong knowledge of hotel operations, guest services and hospitality standards.
• Excellent communication and interpersonal skills with the ability to manage and motivate a diverse team.
• Proficiency in hotel management systems and point-of-sale technology.
• Exceptional problem-solving abilities and composure under pressure.
• Sound understanding of health, safety and security procedures.
• High level of attention to detail and organisational skills.
• Ability to work flexibly, including evenings, weekends and public holidays as required.
• Current RSA, RCG & ARCG required.
• Hospitality qualifications or formal training is advantageous.

Responsibilities

• Supervise and coordinate all front-of-house and back-of-house staff during assigned shifts, ensuring efficient service delivery.
• Monitor and maintain cleanliness and safety standards throughout the hotel, including public areas and facilities.
• Ensure compliance with hotel policies, procedures and health and safety regulations.
• Manage shift administration including timekeeping and incident reporting.
• Perform cash handling and reconciliation of accounts as required.
• Lead by example, demonstrating excellent customer service and maintaining professional standards.
• Liaise with management regarding operational issues, staffing concerns and maintenance requirements.

Skills

Supervisory experience

Hospitality operations

Customer service

POS technology

Communication skills

Staff management

Health & safety

Detail-oriented

Flexible schedule

RSA/RCG/ARCG

Education

Hospitality qualification

Tools

Hotel management systems

POS technology

Job description

IMG Hotels is seeking a dedicated and experienced Shift Supervisor to join our team in Bathurst, NSW. This is a full-time position that plays a crucial role in maintaining the smooth operation of our hotel during your assigned shifts. As Shift Supervisor, you will be responsible for leading our hospitality team, ensuring exceptional guest experiences, and upholding the highest standards of service and safety. This position is integral to the day-to-day success of our hotel operations and directly impacts guest satisfaction and staff performance.

Key responsibilities

Supervise and coordinate all front-of-house and back-of-house staff during assigned shifts, ensuring efficient service delivery

Monitor and maintain cleanliness and safety standards throughout the hotel, including public areas and facilities

Ensure compliance with hotel policies, procedures and health and safety regulations

Manage shift administration including timekeeping and incident reporting

Perform cash handling and reconciliation of accounts as required

Lead by example, demonstrating excellent customer service and maintaining professional standards

Liaise with management regarding operational issues, staffing concerns and maintenance requirements

What we're looking for

Proven supervisory or leadership experience in a hospitality setting

Strong knowledge of hotel operations, guest services and hospitality standards

Excellent communication and interpersonal skills with the ability to manage and motivate a diverse team

Proficiency in hotel management systems and point-of-sale technology

Exceptional problem-solving abilities and composure under pressure

Sound understanding of health, safety and security procedures

High level of attention to detail and organisational skills

Ability to work flexibly, including evenings, weekends and public holidays as required

Current RSA, RCG & ARCG required

Hospitality qualifications or formal training is advantageous

What we offer

At IMG Hotels, we are committed to supporting our employees' professional growth and wellbeing. We offer competitive remuneration, flexible working arrangements where possible, and opportunities for career development within our organization. We provide an inclusive and supportive work environment where your contributions are valued and recognized. Ongoing training and development programs, and access to wellbeing resources designed to support your health and balance outside of work.

About us

IMG Hotels is a respected hospitality provider dedicated to delivering outstanding guest experiences and maintaining exceptional standards across all our properties. We pride ourselves on creating warm, welcoming environments where guests feel valued and our team thrives. Our commitment to excellence, innovation and customer service defines our organisational culture, and we seek team members who share our passion for hospitality and dedication to service. We believe that our employees are our greatest asset, and we invest in creating a workplace where everyone can succeed.