Food & Beverage Supervisor

Salter Brothers Hospitality; Blackheath; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Staff discounts across properties

Family discounts

EAP access

Career mobility across 20+ properties

Job summary

Salter Brothers Hospitality in Blackheath NSW invites applications for a full-time Food & Beverage Supervisor to lead service at The Hydro Majestic. You will guide the front-of-house team from greeting guests to delivering memorable experiences.

You will supervise shifts, coach staff to high standards, and help manage peak times while maintaining impeccable presentation of the restaurant and events. The role requires NSW RSA certification, supervisory background, a passion for hospitality, and

Qualifications

• NSW RSA certificate is essential.
• Supervisory experience leading a team.
• Strong customer service orientation and outgoing personality.
• Willing to work rotating roster including weekends and public holidays.
• Be located close to our retreat or be willing to relocate.

Responsibilities

• Curate unforgettable, personalised service from start to finish.
• Lead and coach the team to service and quality standards.
• Manage staff shifts to ensure adequate coverage during peak times.
• Build relationships with guests and locals to promote loyalty.
• Identify opportunities to upsell products and experiences.
• Process payments accurately and handle transactions.
• Oversee restaurant presentation and event setup as needed.
• Ensure compliance with Workplace Health and Safety Act and Regulations.

Skills

Customer service excellence

Leadership

Team coordination

Job description

Salter Brothers Hospitality – Blackheath NSW

The Hydro Majestic Blue Mountains has an exciting opportunity for a full-time Food & Beverage Supervisor to join our passionate team in the iconic Blue Mountains.

About The Hydro Majestic

Perched on the escarpment overlooking the stunning Megalong Valley, the heritage-listed Hydro Majestic is one of Australia’s most iconic hotels. Located in Medlow Bath, just two hours from Sydney, the property combines timeless elegance with contemporary hospitality. Featuring beautifully appointed accommodation, distinctive dining experiences, event and conference facilities, and breathtaking views, The Hydro Majestic offers guests a truly memorable Blue Mountains experience while providing team members with the opportunity to grow their careers in a unique and inspiring setting.

The Role and Key Duties

• Curate an unforgettable and personalised service experience for our guests from start to finish;
• Help lead a close-knit team, supervise and coordinating service, and coach your team to our service and quality standards;
• Confidently manage staff shifts ensuring adequate coverage during peak times in the absence of the Restaurant Manager;
• Forge relationships with guests and locals to promote clientele loyalty & retention;
• Maximize and identify opportunities to sell products & experiences that suit the needs of our guests;
• Process payments accurately and efficiently. Handle cash, credit card transactions, and room charges according to hotel policies;
• Ensure the restaurant is presented to a high standard at all times, oversee the setup and breakdown of dining areas, assist with the setup and service of special events, banquets, and private functions as needed;
• Ensure compliance with the provisions of the Workplace Health and Safety Act and Regulations at all times.

Criteria required to be considered

• NSW RSA certificate (essential);
• Prior supervisory experience leading a team to success;
• A talent for customer service with a vibrant and outgoing nature;
• Ability and willingness to commence work on a rotating roster including weekends and public holidays;
• Be located close to our retreat or be willing to relocate.

Salter Brothers Hospitality Benefits

• Huge range of discounts across our entire portfolio of luxury hotels and retreats including accommodation, F&B and Spa discounts;
• Friends and family discounts;
• Access to Employee Assistance Program (EAP);
• Caring and progressive culture where all team members are celebrated & recognised regularly;
• Opportunities for career development and mobility across our 20+ Australian properties (and growing!).