Shift Manager

El Jannah; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

El Jannah in Plumpton, NSW, is seeking a Shift Manager to oversee daily hospitality operations and lead a team to deliver exceptional guest service. This permanent role requires strong leadership, scheduling, and a commitment to food safety and quality.

You will supervise service, manage staff rosters, monitor inventory, and report on performance while ensuring compliance with health and safety policies. Flexible hours including evenings and weekends are expected.

Qualifications

• Experience as shift leader or supervisor in hospitality.
• Strong knowledge of food safety and hygiene regulations.
• Excellent communication and interpersonal skills.
• Ability to work evenings and weekends.
• Basic financial acumen with budgeting and cost control.

Responsibilities

• Supervise and coordinate daily operations to ensure smooth service delivery.
• Lead and motivate team to meet performance targets and maintain high standards.
• Manage staff schedules and allocate resources effectively to meet business needs.
• Monitor inventory levels and assist in ordering supplies as necessary.
• Ensure compliance with health and safety regulations and company policies.
• Handle customer inquiries and resolve issues to enhance guest satisfaction.
• Conduct training and development sessions for new and existing staff.
• Prepare reports on operational performance and suggest improvements.

Skills

Leadership

Staff management

Communication

Guest service

Scheduling

Food safety

Budgeting

Flexible hours

Training

Interpersonal skills

Education

Hospitality management qualification

Job description

Posted 16 Oct 2026

Description

Summary:

As a Shift Manager in the hospitality and catering industry, you will play a crucial role in overseeing daily operations at our Plumpton location. Your leadership will ensure that our team delivers exceptional service and maintains high standards of quality and efficiency. This permanent, full-time/part-time position is essential for fostering a positive work environment and enhancing customer satisfaction, ultimately contributing to the success of our business.

Responsibilities:

• Supervise and coordinate daily operations to ensure smooth service delivery.
• Lead and motivate team members to achieve performance targets and maintain high standards.
• Manage staff schedules and allocate resources effectively to meet business needs.
• Monitor inventory levels and assist in ordering supplies as necessary.
• Ensure compliance with health and safety regulations and company policies.
• Handle customer inquiries and resolve any issues to enhance guest satisfaction.
• Conduct training and development sessions for new and existing staff.
• Prepare reports on operational performance and suggest improvements.

Qualifications:

• Proven experience as a shift leader or in a similar supervisory role within the hospitality industry.
• Strong understanding of food safety and hygiene regulations.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings and weekends.
• Demonstrated leadership skills with the ability to motivate and manage a team.
• Basic financial acumen and experience with budgeting and cost control.
• Relevant qualifications in hospitality management or a related field are advantageous.