Shift Leader: Lead Teams & Elevate Guest Experience

RGIT Australia; City of Stonnington; On-site; AUD 48,000 - 65,000; Full time

Job summary

El Jannah is seeking a confident Shift Leader to help run great shifts and lead teams across our busy hospitality venues. You’ll set the pace on service, support daily operations, and ensure guests have a positive experience.

We value a calm leadership style, strong communication, and a genuine passion for food and people. This role offers growth within a growing national brand and requires flexibility for evenings and weekends.

Qualifications

• Experience leading teams in fast-paced hospitality or QSR.
• Calm, confident leadership style that inspires others.
• Strong communication and team-first mindset.
• Passion for food, people and guest experience.
• Reliable, organized, leads by example.
• Able to work flexible rosters, including evenings and weekends.

Responsibilities

• Lead the EJ Way and support the team during service.
• Keep daily operations running smoothly and efficiently.
• Coach and train team members to build confidence and capability.
• Support rostering and shift organisation.
• Help drive performance against restaurant goals and KPIs.
• Uphold food safety, cleanliness and WHS standards.
• Manage stock levels so the kitchen and service never miss a beat.

Skills

Team leadership

Customer service

Communication

Coaching

Shift management

WHS knowledge

Job description

El Jannah is seeking a confident Shift Leader to help run great shifts and lead teams across our busy hospitality venues. You’ll set the pace on service, support daily operations, and ensure guests have a positive experience.

We value a calm leadership style, strong communication, and a genuine passion for food and people. This role offers growth within a growing national brand and requires flexibility for evenings and weekends.