Shift Leader: Fast-Paced QSR Leadership & Guest Experience

RGIT Australia; City of Melbourne; On-site; AUD 52,000 - 70,000; Full time

Job summary

El Jannah in Melbourne is seeking a confident Shift Leader to help run great shifts and lead strong teams. You will be the steady presence on shift, setting the pace, supporting the team and ensuring every guest has a positive experience.

As a Shift Leader, you will join a brand that values people, quality and efficiency, with opportunities to grow and develop leadership capabilities within a fast-paced hospitality environment.

Qualifications

• Experience leading teams in a QSR or fast-paced hospitality environment.
• Calm, confident leadership style that inspires and energises others.
• Strong communication skills and a team-first mindset.
• Genuine passion for food, people and guest experience.
• Reliability, organisation and ability to lead by example.

Responsibilities

• Leading the EJ Way and supporting the team during service.
• Keeping daily operations running smoothly and efficiently.
• Coaching and training team members to build confidence and capability.
• Delivering consistent, guest-focused experiences.
• Supporting rostering and shift organisation.
• Helping drive performance against restaurant goals and KPIs.
• Upholding food safety, cleanliness and WHS standards.
• Managing stock levels so the kitchen and service never miss a beat.

Skills

Team leadership

Communication skills

Customer service

Reliability

Job description

El Jannah in Melbourne is seeking a confident Shift Leader to help run great shifts and lead strong teams. You will be the steady presence on shift, setting the pace, supporting the team and ensuring every guest has a positive experience.

As a Shift Leader, you will join a brand that values people, quality and efficiency, with opportunities to grow and develop leadership capabilities within a fast-paced hospitality environment.