Shift Leader: Elevate Guest Experience in Fast-Paced QSR

El Jannah; Burwood; On-site; AUD 52,000 - 65,000; Full time

Job summary

El Jannah is seeking a confident Shift Leader to help run daily shifts across our Australian restaurants. You’ll lead the team on duty, set the pace, and ensure every guest has a positive experience while maintaining high standards of service, food quality, safety and teamwork in our fast-paced environment.

As a leader you’ll coach and develop team members, assist with rostering, monitor KPIs, and uphold WHS and cleanliness.

Qualifications

• Experience leading teams in a QSR or fast-paced hospitality environment.
• Calm, confident leadership style that inspires and energises others.
• Strong communication skills and a team-first mindset.
• A genuine passion for food, people and guest experience.
• Reliability, organisation and the ability to lead by example.
• Performance and outcome driven for the success of the restaurant.
• Availability to work flexible rosters, including evenings and weekends.

Responsibilities

• Lead the EJ Way and support the team during service.
• Keeping daily operations running smoothly and efficiently.
• Coaching and training team members to build confidence and capability.
• Delivering consistent, guest-focused experiences.
• Supporting rostering and shift organisation.
• Helping drive performance against restaurant goals and KPIs.
• Upholding food safety, cleanliness and WHS standards.
• Managing stock levels so the kitchen and service never miss a beat.

Skills

Leadership

Team management

Customer service

Communication

Reliability

Job description

El Jannah is seeking a confident Shift Leader to help run daily shifts across our Australian restaurants. You’ll lead the team on duty, set the pace, and ensure every guest has a positive experience while maintaining high standards of service, food quality, safety and teamwork in our fast-paced environment.

As a leader you’ll coach and develop team members, assist with rostering, monitor KPIs, and uphold WHS and cleanliness.