Shift Leader - Lead Service, People & Guest Experience

RGIT Australia; Burwood; On-site; AUD 55,000 - 75,000; Full time

Job summary

El Jannah, a beloved Lebanese-Australian brand, is seeking a confident Shift Leader in Burwood to help run great shifts and lead a high-performing team. You will set the pace, support teammates and ensure every guest has a positive experience during service.

You'll grow with a brand that backs its people, maintains high standards for food quality, safety and teamwork, and offers opportunities to develop leadership and management capabilities within a growing national brand.

Qualifications

• Experience leading teams in a QSR or fast-paced hospitality environment.
• Strong communication skills with a team-first mindset.
• Reliable, organised and able to lead by example.
• Flexible to work evenings and weekends.

Responsibilities

• Leading the EJ Way and supporting the team during service.
• Keeping daily operations running smoothly and efficiently.
• Coaching and training team members to build confidence and capability.
• Delivering consistent, guest-focused experiences.
• Supporting rostering and shift organisation.
• Helping drive performance against restaurant goals and KPIs.
• Upholding food safety, cleanliness and WHS standards.
• Managing stock levels so the kitchen and service never miss a beat.

Skills

Team leadership

Communication

Customer focus

Leadership by example

Job description

El Jannah, a beloved Lebanese-Australian brand, is seeking a confident Shift Leader in Burwood to help run great shifts and lead a high-performing team. You will set the pace, support teammates and ensure every guest has a positive experience during service.

You'll grow with a brand that backs its people, maintains high standards for food quality, safety and teamwork, and offers opportunities to develop leadership and management capabilities within a growing national brand.