Shift Leader: Guest Service & Training Coach

Hungry Jack's Pty Ltd; Rockhampton Regional; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

On-the-job training

Leadership development

Career progression

Staff discounts

Nationally accredited qualifications

Job summary

Hungry Jack's in Australia seeks a trainer/coach to lead, train and mentor crew, promoting our Guest Obsessed and People Power values. You will drive safe operations, coach team members, and support sales through exceptional service while embodying our culture and delivering growth opportunities for staff. The role offers extensive leadership training and clear career pathways across the restaurant network.

Qualifications

• Experience in retail or hospitality is preferred.
• Passion for training, coaching, and mentoring team members.
• Guest Obsessed mindset and commitment to exceptional service.
• Values alignment with People Power, 100% Guest Obsessed, Stronger Together, Make a Difference, Growth Mindset.
• High energy and a strong sense of urgency.

Responsibilities

• Lead and supervise shifts to ensure smooth, safe operations.
• Ensure compliance with safety and operational standards.
• Provide training and coaching to team members.
• Model outstanding guest service.
• Support sales growth through service and suggestive selling.
• Execute National Marketing Plan to enhance customer experience.
• Encourage a culture of inclusiveness, trust and accountability.

Skills

Staff training

Leadership

Coaching

Guest service

Job description

Hungry Jack's in Australia seeks a trainer/coach to lead, train and mentor crew, promoting our Guest Obsessed and People Power values. You will drive safe operations, coach team members, and support sales through exceptional service while embodying our culture and delivering growth opportunities for staff. The role offers extensive leadership training and clear career pathways across the restaurant network.