Shift Leader - Franchise

Guzman Y Gomez; Sydney; On-site; AUD 50,000 - 60,000; Full time

Job summary

Guzman Y Gomez is hiring a Shift Leader at Oran Park in Australia. You will oversee daily restaurant operations, manage staff schedules, ensure food safety, and deliver outstanding customer service.

You will mentor team members, help achieve sales targets, uphold brand standards, and adapt quickly in a fast-paced franchise environment.

Qualifications

• Previous leadership or supervisory experience in hospitality or quick-service restaurants.
• Strong communication and time management skills.
• Positive attitude and passion for team success.
• Knowledge of franchise operations and brand standards.
• Ability to work efficiently in a fast-paced environment.
• First Aid and CPR certifications preferred.
• RSA and Food Safety Supervisor certification helpful.

Responsibilities

• Oversee daily operations, including staff scheduling and cash handling.
• Ensure compliance with food safety regulations and maintain cleanliness.
• Provide excellent customer service and resolve customer concerns.
• Train and mentor new team members and integrate them into the team.
• Monitor product quality and consistency throughout shifts.
• Assist in implementing new procedures and promotions from management.
• Contribute to achieving sales targets and improving restaurant performance.
• Communicate effectively with team, management, and customers.
• Adapt to changing priorities and make quick decisions in a fast-paced environment.
• Support franchise-specific initiatives and uphold brand standards.

Skills

Leadership

Communication

Time management

Customer service

Franchise operations

Brand standards

Problem solving

Job description

• What Shift Leader Franchise Jobs are in Oran ...

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We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.

Job Description

Are you a passionate and driven individual looking to take your leadership skills to the next level? We're seeking an enthusiastic Shift Leader to join our franchise team at GYG Oran Park, Australia. As a Shift Leader, you'll play a crucial role in ensuring smooth daily operations, delivering exceptional customer service, and fostering a positive work environment.

• Oversee daily operations, including staff scheduling, inventory management, and cash handling
• Ensure compliance with food safety regulations and maintain the highest standards of cleanliness and hygiene
• Provide excellent customer service and efficiently resolve any customer concerns or complaints
• Train and mentor new team members, supporting their development and integration into the team
• Monitor and maintain product quality and consistency throughout your shift
• Assist in implementing new procedures and promotions as directed by management
• Contribute to achieving sales targets and improving overall restaurant performance
• Communicate effectively with team members, management, and customers
• Adapt to changing priorities and make quick decisions in a fast-paced environment
• Support franchise-specific initiatives and maintain brand standards

Qualifications

• Previous leadership or supervisory experience in hospitality or quick-service restaurants
• Strong communication and time management skills
• Positive attitude and passion for team success
• Knowledge of franchise operations and brand standards
• Ability to work efficiently in a fast-paced environment
• Excellent problem-solving skills and attention to detail
• First Aid Certificate
• CPR Certificate
• Food Safety Supervisor Certification
• Responsible Service of Alcohol (RSA)
• Flexibility to work various shifts, including evenings, weekends, and holidays