Shift Leader - Franchise

Guzman Y Gomez; Gladstone Regional; On-site; AUD 52,000 - 64,000; Full time

Job summary

Guzman Y Gomez in Thrumster, Australia, is seeking an enthusiastic Shift Leader to oversee daily operations, lead from the front, manage staff, and ensure food safety and high service standards during busy shifts. You will mentor team members, handle customer concerns with empathy, manage stock and cash responsibly, and contribute to achieving sales targets while maintaining brand quality.

The role requires exceptional organisation, strong communication, and the ability to adapt quickly in a

Qualifications

• Leadership experience in hospitality, quick-service, or similar fast-paced environments.
• Strong communication and people skills with the ability to motivate and guide team members.
• Excellent time-keeping and organisational abilities with the capacity to manage multiple priorities.

Responsibilities

• Oversee and manage all daily shift operations, including staff scheduling and roster management while ensuring food safety, health and hygiene standards.
• Lead, mentor and support team members during shifts; deliver outstanding customer service and resolve issues with empathy.
• Monitor product quality and consistency; manage inventory, stock rotation and cash handling with accuracy and transparency.
• Communicate effectively with management, team members and customers to ensure clear dialogue and fast decision-making.

Skills

Leadership

Staff scheduling

Customer service

Communication

Tools

POS systems

Job description

Job Description

Company Description

We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.

Job Description

We are seeking an enthusiastic and organised **Shift Leader** to join our franchise team in Thrumster, Australia. As a Shift Leader, you will be at the heart of our operations, leading from the front and creating a positive, efficient environment where both team members and customers thrive. You will oversee daily shift operations, ensure compliance with all standards, and contribute to the success of our franchise through exceptional leadership and customer service.

• Oversee and manage all daily shift operations, including staff scheduling, roster management, and resource allocation - Ensure strict compliance with food safety regulations, health and hygiene standards, and all relevant workplace policies
• Lead, mentor, and support team members during their shifts, fostering a collaborative and inclusive working environment - Deliver outstanding customer service and resolve customer concerns or complaints with empathy and professionalism - Manage inventory, stock rotation, and ordering procedures to maintain optimal stock levels - Handle cash transactions, reconciliation, and financial responsibilities with accuracy and transparency
• Monitor and maintain product quality and consistency throughout your shift, ensuring brand standards are upheld - Train new team members during their induction, supporting their development and integration into the team - Communicate effectively with management, team members, and customers, ensuring clear and transparent dialogue - Adapt quickly to changing priorities and make decisive decisions in a fast-paced, dynamic environment - Contribute to achieving sales targets and implementing new procedures or promotions as directed by management

Qualifications

**Required Experience and Skills:** - Proven leadership or supervisory experience in hospitality, quick-service restaurants (QSR), or similar fast-paced environments - Strong communication and people skills with the ability to motivate and inspire team members - Excellent time keeping and organisational abilities, with the capacity to manage multiple priorities simultaneously

• Demonstrated experience in staff scheduling, inventory management, and cash handling - Knowledge of food safety compliance and best practices in a commercial kitchen environment - Proven ability to deliver exceptional customer service and resolve complaints professionally - Strong decision-making skills and resilience in high-pressure situations - A positive attitude, collaborative approach, and genuine passion for team success **Desirable Skills:** - Experience with point-of-sale (POS) systems and restaurant management software
• Knowledge of food cost analysis and basic financial management - Experience in training and developing team members - Familiarity with franchise operations and brand standards **Mandatory Certifications:** - First Aid Certificate (current and valid) - CPR Certificate (current and valid) - - Responsible Service of Alcohol (RSA)