Shift Leader - Franchise

Guzman y Gomez Mexican Kitchen; Queensland; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible rosters and employment stability

Free uniforms and exclusive merchandise

Heavily discounted meals

Comprehensive training and support

Career advancement opportunities

Cultural celebrations and team activities

Job summary

A leading fast-food chain in Queensland is seeking a Shift Leader to enhance guest experiences and uphold food safety standards. You will guide and motivate the team while fostering a positive work environment. Candidates with experience in leadership and customer service in a fast-paced environment will excel in this role. This position offers growth opportunities and a supportive workplace culture.

Qualifications

• Leadership or supervisory experience in a fast-paced environment.
• A track record of providing outstanding customer service.
• Completed or willingness to complete Food Safety Supervisor certificate.
• Completed or willingness to undertake Responsible Service of Alcohol course.
• Strong organisational skills and ability to multitask.

Responsibilities

• Lead, coach, and motivate the team to enhance the guest experience.
• Ensure food safety and quality standards are upheld.
• Foster a positive work environment for the crew.

Skills

Leadership in fast-paced environment

Outstanding customer service

Strong communication skills

Time management

Problem-solving skills

Ability to multitask

Positive attitude

Job description

Company Description

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast‑food. We’re Australia’s only fast‑food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.

Job Description

As a Shift Leader at GYG, you will play a pivotal role in shaping unforgettable dining experiences. Your role will see you leading, coaching and motivating the team to enhance the guest experience while upholding the highest food safety and quality standards, ensuring every guest receives the best. Your leadership will set the tone for operational excellence and foster a positive work environment for the crew.

What’s in it for me?

• Flexible rosters and employment stability
• Free and comfortable GYG uniforms and exclusive merch
• Heavily discounted GYG meals
• Comprehensive training and support to set you up for success
• Opportunities for advancing your leadership abilities – career pathways into Assistant Restaurant Manager and beyond
• Team building activities and regular crew competitions
• Cultural celebrations including Day of the Dead & Cinco de Mayo
• The possibility of owning your own franchise or joining our corporate office in the future!

Qualifications

We appreciate diverse experience, but we are specifically looking for candidates who have:

• Leadership or supervisory experience in a fast‑paced environment
• A track record of providing outstanding customer service
• Completed or willingness to complete Food Safety Supervisor certificate
• Completed or willingness to undertake Responsible Service of Alcohol course
• Previous leadership or supervisory experience in hospitality/QSR
• Strong communication and time‑management skills
• A positive attitude and a passion for team success
• Ability to work efficiently in a fast‑paced environment
• Excellent problem‑solving skills and attention to detail
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Strong organisational skills and ability to multitask effectively
• Commitment to ongoing learning and professional development

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.