Shift Leader - Franchise

Guzman Y Gomez; Alice Springs; On-site; AUD 52,000 - 68,000; Full time

Job summary

Guzman Y Gomez in Thrumster, Australia, is seeking an enthusiastic Shift Leader to oversee daily operations, lead from the front, manage staff, ensure food safety, and deliver outstanding customer service.

You will schedule shifts, monitor stock, handle cash, train new staff, and drive sales while upholding brand standards. RSA, First Aid, and CPR certifications are required.

Qualifications

• Experience in leadership within hospitality or QSR environments.
• Strong communication and people skills with the ability to motivate staff.
• Excellent time keeping and organisational abilities to manage multiple priorities.

Responsibilities

• Oversee daily shift operations, scheduling, roster management and resource allocation while ensuring food safety and policies.
• Lead, mentor and support team members; deliver customer service and resolve complaints; manage stock and cash handling.
• Train new team members, communicate with management, adapt to fast-paced changes, and contribute to sales targets.

Skills

Leadership

Customer service

Communication

Time management

Team motivation

Education

First Aid Certificate

CPR Certificate

RSA Certification

Tools

POS systems

Restaurant management software

Job description

Job Description

Company Description

We’re Australia’s only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We’re incredibly proud of our amazing people, and the unique way we celebrate Mexican culture in everything we do.

Job Description

We are seeking an enthusiastic and organised Shift Leader to join our franchise team in Thrumster, Australia. As a Shift Leader, you will be at the heart of our operations, leading from the front and creating a positive, efficient environment where both team members and customers thrive. You will oversee daily shift operations, ensure compliance with all standards, and contribute to the success of our franchise through exceptional leadership and customer service.

• Oversee and manage all daily shift operations, including staff scheduling, roster management, and resource allocation - Ensure strict compliance with food safety regulations, health and hygiene standards, and all relevant workplace policies
• Lead, mentor, and support team members during their shifts, fostering a collaborative and inclusive working environment - Deliver outstanding customer service and resolve customer concerns or complaints with empathy and professionalism - Manage inventory, stock rotation, and ordering procedures to maintain optimal stock levels - Handle cash transactions, reconciliation, and financial responsibilities with accuracy and transparency
• Monitor and maintain product quality and consistency throughout your shift, ensuring brand standards are upheld - Train new team members during their induction, supporting their development and integration into the team - Communicate effectively with management, team members, and customers, ensuring clear and transparent dialogue - Adapt quickly to changing priorities and make decisive decisions in a fast-paced, dynamic environment - Contribute to achieving sales targets and implementing new procedures or promotions as directed by management

Qualifications

Required Experience and Skills: - Proven leadership or supervisory experience in hospitality, quick-service restaurants (QSR), or similar fast-paced environments - Strong communication and people skills with the ability to motivate and inspire team members - Excellent time keeping and organisational abilities, with the capacity to manage multiple priorities simultaneously

• Demonstrated experience in staff scheduling, inventory management, and cash handling - Knowledge of food safety compliance and best practices in a commercial kitchen environment - Proven ability to deliver exceptional customer service and resolve complaints professionally - Strong decision-making skills and resilience in high-pressure situations - A positive attitude, collaborative approach, and genuine passion for team success Desirable Skills: - Experience with point-of-sale (POS) systems and restaurant management software
• Knowledge of food cost analysis and basic financial management - Experience in training and developing team members - Familiarity with franchise operations and brand standards Mandatory Certifications: - First Aid Certificate (current and valid) - CPR Certificate (current and valid) - Responsible Service of Alcohol (RSA)