Shift Leader - Franchise

Guzman Y Gomez; Ipswich City; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Flexible rosters

Uniforms and merch

Discounted meals

Comprehensive training and support

Leadership pathways

Team building activities

Cultural celebrations

Franchise ownership opportunities

Job summary

Guzman y Gomez in Ipswich, QLD is seeking a Shift Leader to coach and motivate the crew, uphold food safety and quality standards, and deliver exceptional guest experiences. You will lead by example in a fast-paced environment, ensuring smooth service and strong team engagement across shifts.

We value leadership, great customer service, and commitment to food-safety training. Training is provided and opportunities for career progression exist within the GYG network.

Qualifications

• Leadership or supervisory experience in a fast-paced environment.
• Proven track record of providing outstanding customer service.
• Completion or willingness to complete Food Safety Supervisor certificate.
• Completion or willingness to undertake Responsible Service of Alcohol course.

Responsibilities

• Lead, coach and motivate the team to enhance the guest experience.
• Uphold food safety and quality standards across shifts.
• Set the tone for operational excellence and a positive work environment.

Skills

Leadership

Customer service

Education

Food Safety Supervisor certificate

Responsible Service of Alcohol course

Job description

At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As a Shift Leader at GYG, you will play a pivotal role in shaping unforgettable dining experiences. Your role will see you leading, coaching and motivating the team to enhance the guest experience while upholding the highest food safety and quality standards, ensuring every guest receives the best. Your leadership will set the tone for operational excellence and foster a positive work environment for the crew.

What's in it for me?

So much! Check out some of the benefits below:

• Flexible rosters and employment stability
• Free and comfortable GYG uniforms and exclusive merch
• Heavily discounted GYG meals
• Comprehensive training and support to set you up for success
• Opportunities for advancing your leadership abilities – career pathways into Assistant Restaurant Manager and beyond
• Team building activities and regular crew competitions
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few
• The possibility ofowningyour own franchise or joining our corporate office in future!

We appreciate diverse experience, but specifically, we are looking for candidates who have:

• Leadership or supervisory experience in a fast-paced environment
• A track record of providing outstanding customer service
• Completed or willingness to complete Food Safety Supervisor certificate
• Completed or willingness to undertake Responsible Service of Alcohol course

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.