SEWB Administrative Coordinator – Community Pathways

Wakai Waian Healing; Rockhampton Regional; On-site; AUD 60,000 - 75,000; Full time

Job summary

Wakai Waian Healing (WWH) is seeking an Administration Officer to support the Service Delivery Team and ensure the smooth, culturally safe flow of administrative processes across WWH services. You will coordinate essential steps in the consumer pathway, maintain records, update tracking spreadsheets and assist with caseload processes.

This fast-paced role requires high attention to detail, teamwork and a commitment to supporting Aboriginal and Torres Strait Islander wellbeing.

Qualifications

• Previous administration experience.
• Willingness to collaborate with Aboriginal and Torres Strait Islander communities and stakeholders.
• Knowledge of factors affecting Aboriginal and Torres Strait Islander Social and Emotional Wellbeing (SEWB).
• Understanding of local community needs in Central Queensland.
• Ability to meet deadlines and manage multiple tasks.
• Blue Card and NDIS Worker Screening (or ability to obtain).
• Criminal History Check.
• Completed or willingness to undertake Certificate IV in Mental Health.

Responsibilities

• Provide administrative support to ensure timely allocation of consumers to clinicians.
• Contact consumers to book appointments.
• Maintain accurate consumer tracking spreadsheets, calendars, file notes and administrative documentation.
• Conduct audits to ensure consumer journey milestones are completed.
• Support clinicians with caseload management, handovers and documentation.
• Assist with improvements to SDT processes, forms and workflows.
• Work collaboratively with internal teams and external services.
• Represent WWH in community engagement, networking and education activities as required.

Skills

Organisational skills

Cultural sensitivity

Team collaboration

Tech proficiency

Education

Certificate IV in Mental Health

Job description

Wakai Waian Healing (WWH) is seeking an Administration Officer to support the Service Delivery Team and ensure the smooth, culturally safe flow of administrative processes across WWH services. You will coordinate essential steps in the consumer pathway, maintain records, update tracking spreadsheets and assist with caseload processes.

This fast-paced role requires high attention to detail, teamwork and a commitment to supporting Aboriginal and Torres Strait Islander wellbeing.