Administration Officer

Wesley Mission Queensland; Gold Coast City; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Salary packaging benefits

Employee Wellbeing Program

Discounts on allied health services

Job summary

Wesley Mission Queensland's Hopewell Services is seeking an Administration Officer to join the team on a part-time basis (18 hours per week) on the Gold Coast. You will be the first point of contact for visitors, families and stakeholders, delivering efficient reception and administrative support.

Join a not-for-profit environment that values quality service, teamwork and a positive workplace culture, with opportunities for professional development and staff wellbeing benefits.

Qualifications

• Experience in administration, reception or customer service.
• Strong written and verbal communication skills.
• Excellent organisational and time management abilities with the capacity to manage competing priorities.
• High attention to detail and accuracy in data entry and record management.

Responsibilities

• Provide reception and administrative support to the Hopewell team.
• Respond to enquiries in a professional and timely manner.
• Welcome visitors, families and stakeholders as the first point of contact.
• Manage invoices, records, reports and general administrative documentation.
• Perform data entry and maintain accurate records across relevant systems and databases.
• Assist with office administration including filing, photocopying, scanning and mail distribution.
• Liaise with internal stakeholders to ensure efficient administration services are delivered.
• Monitor office supplies, stationery and equipment and coordinate maintenance requests as required.
• Support the team with additional administrative duties as directed by the Manager.
• Contribute to a positive workplace culture aligned with the WMQ Model of Care and organisational values.

Skills

Administration

Reception

Customer service

Communication

Education

Certificate in Business Administration

Job description

Hopewell Services, part of Wesley Mission Queensland, is committed to supporting children, young people and families through quality care, compassion and community connection. Guided by our values of Innovation, Hope, Integrity, Compassion, Justice, Empowerment and Respect, we strive to create positive outcomes for the people we support and the communities we serve.

We are passionate about building an inclusive workplace where every team member feels valued and empowered to make a difference.

About the Role

We are seeking a highly organised and customer-focused Administration Officer to join our Hopewell team on a part-time basis (18 hours per week).

As the first point of contact for visitors, families and stakeholders, you will play a vital role in supporting the day-to-day operations of the service. This position provides comprehensive administrative and reception support, ensuring efficient office processes and exceptional customer service.

This is an ideal opportunity for an experienced administrator who enjoys working in a fast-paced environment, has strong attention to detail, and takes pride in delivering high-quality support to both internal and external stakeholders.

Key Responsibilities

• Provide reception and administrative support to the Hopewell team.
• Respond to enquiries in a professional and timely manner.
• Welcome visitors, families and stakeholders as the first point of contact.
• Manage invoices, records, reports and general administrative documentation.
• Perform data entry and maintain accurate records across relevant systems and databases.
• Assist with office administration including filing, photocopying, scanning and mail distribution.
• Liaise with internal stakeholders to ensure efficient administration services are delivered.
• Monitor office supplies, stationery and equipment and coordinate maintenance requests as required.
• Support the team with additional administrative duties as directed by the Manager.
• Contribute to a positive workplace culture aligned with the WMQ Model of Care and organisational values.

About You

To be successful in this role, you will bring:

• Previous experience in an administration, reception or customer service role.
• Strong written and verbal communication skills.
• Excellent organisational and time management abilities with the capacity to manage competing priorities.
• High attention to detail and accuracy in data entry and record management.
• A professional and welcoming approach to customer service.
• The ability to work independently and collaboratively within a team environment.
• A commitment to providing high-quality service and supporting a positive workplace culture.

What Makes a Difference for Us

• Certificate in Business Administration or a related qualification (desirable).
• Experience within a community services, child and family services, or not-for-profit environment (desirable).
• Current Driver's Licence and willingness to travel as required.

Relevant probity checks required by legislation and WMQ policy.

About Wesley Mission Queensland (WMQ)

Wesley Mission Queensland is a leading not-for-profit provider of health and community services. With over a century of service, we support people across all life stages with aged care, disability support, mental health services, and community outreach. Our values of Innovation, Hope, Integrity, Compassion, Justice, Empowerment, and Respect guide everything we do.

Why Join Us?

This is an exciting opportunity to join Hopewell Services and play a key role in supporting the delivery of quality services for children, young people and families through efficient administration and exceptional customer service.

We offer our team members:

• Access to salary packaging benefits to increase your take-home pay.
• Support through our Employee Wellbeing Program.
• Discounts on allied health services including physiotherapy, nutrition and remedial massage.
• Access to discounts on private health insurance, travel and gym memberships.
• Ongoing learning and development opportunities.
• A supportive and values-driven team culture.

Our Commitment to Reconciliation

WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Ready to Join Us?

Be part of something meaningful. Join a team that values you and the difference you make every day.