Administration and Intake Officer - The Way Back Support Service

Wesley Mission Queensland Limited; Gold Coast City; Sur place; AUD 65 000 - 75 000; Plein temps

Avantages offerts par ce poste

Salary packaging up to $18,550

Supportive culture

Great everyday perks

Professional development

Résumé du poste

Wesley Mission Queensland Limited seeks an Administration and Intake Officer for The Way Back Support Service on a fixed-term basis on the Gold Coast. You will process referrals, screen intakes, coordinate follow-ups, and ensure compliance across suicide prevention programs.

You will manage registrations, insurances, service agreements, staff credentials, and provide reception support, invoicing, and records management while supporting onboarding and recruitment activities.

Qualifications

• Relevant qualification in Business Administration, Practice Management, or Community Services.
• Experience in administration roles within mental health or community services.
• Proven ability to coordinate intake and referrals.

Responsabilités

• Processing referrals, conduct intake screenings, and coordinate follow-up contact for individuals accessing services.
• Maintaining compliance with organisational, funding, and accreditation requirements across suicide prevention programs.
• Managing program documentation, including registrations, insurances, service agreements, and staff credentials.
• Providing high-quality administrative and reception support, including phone enquiries, records management, and office coordination.
• Preparing invoices, reconcile corporate credit cards, and support accurate financial administration processes.
• Coordinating staff onboarding, induction, training records, and recruitment administration activities.
• Organising meetings and events, including agenda preparation, minute-taking, and stakeholder coordination.
• Overseeing operational support functions such as fleet management, WHS requirements, IT coordination, maintenance scheduling, and office supplies.

Connaissances

MS 365 proficiency

Multiple databases

Strong communication

Organization & time management

Distress support experience

Formation

Relevant qualification in Business Administration, Practice Management, Community Services or related field

Outils

Microsoft 365

Database systems

Description du poste

Administration and Intake Officer - The Way Back Support Service

Your Role as Administration and Intake Officer

Responsibilities

• Processing referrals, conduct intake screenings, and coordinate follow-up contact for individuals accessing services.
• Maintaining compliance with organisational, funding, and accreditation requirements across suicide prevention programs.
• Managing program documentation, including registrations, insurances, service agreements, and staff credentials.
• Providing high-quality administrative and reception support, including phone enquiries, records management, and office coordination.
• Preparing invoices, reconcile corporate credit cards, and support accurate financial administration processes.
• Coordinating staff onboarding, induction, training records, and recruitment administration activities.
• Organising meetings and events, including agenda preparation, minute-taking, and stakeholder coordination.
• Overseeing operational support functions such as fleet management, WHS requirements, IT coordination, maintenance scheduling, and office supplies.

PLEASE NOTE: This is a fixed term position until 30/06/2027.

What We Offer

• Make Your Pay Go Further with Salary Packaging: Take advantage of up to $18,550 in salary packaging benefits to help maximise your income.
• Thrive in a Supportive Culture: Be part of a team that values connection, collaboration, and supporting one another to do meaningful work.
• Enjoy Great Everyday Perks: Access discounts on health insurance, gym memberships, entertainment, and much more.
• Grow With Us: Whether you're looking to deepen your expertise or take the next step in your career, we'll support your professional development journey.

What We’re Looking For

• Relevant qualification in Business Administration, Practice Management, Community Services or a related field, and/or experience in a similar administration role within the mental health or community services sector.
• Strong administrative and systems experience, including proficiency with Microsoft 365 and the ability to manage multiple databases and technology platforms.
• Excellent communication and interpersonal skills, with the ability to build positive relationships and provide professional support to clients, clinicians, staff, and stakeholders.
• Exceptional organisational, problem-solving, and time management skills, with experience supporting people experiencing distress and managing competing priorities to meet deadlines.
• Proof of COVID-19 vaccination status (or as required by legislation and WMQ policy)
• Relevant probity checks required by legislation and WMQ Limited policy.
• Current Driver’s Licence and willingness to travel for work

About Wesley Mission Queensland (WMQ)

Wesley Mission Queensland is a leading not-for-profit provider of health and community services. With over a century of service, we support people across all life stages with aged care, disability support, mental health services, and community outreach. Our values, Innovation, Hope, Integrity, Compassion, Justice, Empowerment, and Respect, guide everything we do.

WMQ's vision for reconciliation is for all people to stand unified in an equal and inclusive future. We commit to enhancing opportunities for Aboriginal & Torres Strait Islander People and celebrating diversity. As part of our commitment to Reconciliation we encourage applications from Aboriginal and Torres Strait Islander Peoples.