Administration Officer

Wakai Waian Healing; Rockhampton Regional; On-site; AUD 60,000 - 75,000; Full time

Job summary

Wakai Waian Healing (WWH) is seeking an Administration Officer to support the Service Delivery Team and ensure the smooth, culturally safe flow of administrative processes across WWH services. You will coordinate essential steps in the consumer pathway, maintain records, update tracking spreadsheets and assist with caseload processes.

This fast-paced role requires high attention to detail, teamwork and a commitment to supporting Aboriginal and Torres Strait Islander wellbeing.

Qualifications

• Previous administration experience.
• Willingness to collaborate with Aboriginal and Torres Strait Islander communities and stakeholders.
• Knowledge of factors affecting Aboriginal and Torres Strait Islander Social and Emotional Wellbeing (SEWB).
• Understanding of local community needs in Central Queensland.
• Ability to meet deadlines and manage multiple tasks.
• Blue Card and NDIS Worker Screening (or ability to obtain).
• Criminal History Check.
• Completed or willingness to undertake Certificate IV in Mental Health.

Responsibilities

• Provide administrative support to ensure timely allocation of consumers to clinicians.
• Contact consumers to book appointments.
• Maintain accurate consumer tracking spreadsheets, calendars, file notes and administrative documentation.
• Conduct audits to ensure consumer journey milestones are completed.
• Support clinicians with caseload management, handovers and documentation.
• Assist with improvements to SDT processes, forms and workflows.
• Work collaboratively with internal teams and external services.
• Represent WWH in community engagement, networking and education activities as required.

Skills

Organisational skills

Cultural sensitivity

Team collaboration

Tech proficiency

Education

Certificate IV in Mental Health

Job description

Aboriginal and Torres Strait Islander peoples strongly encouraged to apply

Wakai Waian Healing (WWH) provides specialist mental health, counselling and social and emotional wellbeing (SEWB) services for Aboriginal and Torres Strait Islander peoples, alongside generalist services for the wider community. Our work is grounded in cultural strengths, supported healing and culturally safe practice. More information is available at www.wakai-waian.com.au.

About the role

The Administration Officer plays a central role in supporting the Service Delivery Team (SDT) and ensuring the smooth, timely and culturally safe flow of administrative processes across WWH services. This position is responsible for high‑quality administrative and coordination support that helps consumers move confidently through their service journey.

The role works closely with clinicians, administrative staff and community partners to coordinate essential steps in the consumer pathway, maintain accurate records, update tracking spreadsheets, support caseload processes and ensure key milestones are completed.

This is a fast‑paced administrative role suited to someone who has a high attention to detail and enjoys organisation, teamwork and supporting service operations.

There is scope for professional development and a clear career pathway within WWH for high‑performing Administration Officers who wish to grow their skills and responsibilities over time.

Key responsibilities

• Provide administrative support to ensure timely allocation of consumers to clinicians
• Contact consumers to book appointments
• Maintain accurate consumer tracking spreadsheets, calendars, file notes and administrative documentation
• Conduct audits to ensure consumer journey milestones are completed
• Support clinicians with caseload management, handovers and documentation
• Assist with improvements to SDT processes, forms and workflows
• Work collaboratively with internal teams and external services
• Represent WWH in community engagement, networking and education activities as required

About you

You bring strong organisational skills, cultural sensitivity and a genuine commitment to supporting the wellbeing of Aboriginal and Torres Strait Islander peoples. You are confident using technology, able to manage multiple tasks, and comfortable working in a busy, team‑based environment. You may already have experience in administration or be developing your skills through formal study.

• Previous administration experience
• Willingness to collaborate with Aboriginal and Torres Strait Islander communities and stakeholders
• Knowledge of factors affecting Aboriginal and Torres Strait Islander Social and Emotional Wellbeing (SEWB)
• Understanding of local community needs in Central Queensland
• Ability to meet deadlines and manage multiple tasks
• Blue Card and NDIS Worker Screening (or ability to obtain)
• Criminal History Check
• Previous administrative experience in a clinical, medical or allied health environment
• Completed or willingness to undertake Certificate IV in Mental Health